he was soon called in for an interview at the large property management company, halstead. >> the interview actually went very well. i hand him my resume, we talked about my background, and he basically ended the interview by saying, "we would love to have you work for us." >> reporter: great news for the divorced 58-year-old father and professional driver who needed the extra money to help pay child support. jones filled out the paperwork, submitted a drug test and waited to hear when he could start. instead, he got a different kind of call. >> human resources said, "there's a problem with your background check." and i said, "what problem?" "yeah, there's some criminal stuff going on. you need to talk to them." >> reporter: it turned out the background check, conducted by a company now called sterling backcheck, showed convictions for drunk driving, attempted petit larceny and forgery, and two stints in jail. a few days later, jones got a letter in the mail saying unless he could clear the matter up, his job offer was being revoked. do you have any kind of criminal history? >> none. never.