during a routine strip search, hankins snapped. >> i used to get real frustrated behind these doors. it used to drive me to where i'd be worked up, ooh, wanting to get out. >> narrator: hankins is serving life without parole for killing a grocery clerk during a robbery. in this super max security he is not allowed contact with other inmates but released for an hour for daily solitary exercise. it's what keeps him going. >> being locked down every day for 23 hours a day and coming out in a little room to work out, you know it was difficult first couple of years, but then i realized, you know, i'm just giving myself high blood pressure. >> narrator: while lockup crews have shot dozens of workout routines, the strangest has to have been at the miami-dade county jail by two inmates who covered their faces to remain anonymous. >> with the arm right here, and the chest. i'm a trainer. you know? i got him this big. >> narrator: after a round of what they called bed lifts they showed us how they do chin-ups in the showers, but correctional staff took a dim view of their workout routine. >> y

now older and wiser, hankins is an inmate at limon. >> this is my 43rd birthday.'ve been locked up, the only birthday i haven't been locked up for was my 26th birthday. other than that, ever since 1982, from juvenile i've been locked up all the way to adult. i think i've had one birthday on the streets. in what, 25, 30 years? >> so what are the plans for your birthday? >> fellows are making some burritos, but the meal at chow sucks today. it's pizza made with some kind of turkey. so we would be making burritos anyway. >> your future? what's the big sigh? >> what future? i have no future. this is my future. i don't know. >> when we first interviewed him in 2000, he explained how he received life without parole for a murder he committed during a robbery. >> i was out a job, christmas was coming and i needed money. i knew how to make money. it just wasn't the right way and i knew it, you know, and i just guess i programmed myself to believe i could get away with it, you know what i mean. i've got away with a lot of crimes. i've been busted for crimes, you know, but i

. >> reporter: he, lionel hankins were at work here in west oakland when hankins collapsed. 9 1 911 wasn't called right away. laid on a table in the break room. called a nurse. the nurse had them come. >> sharing the story. this summer. two decade later in the early morning hours of august 8. sam was at work. >> we have an employee -- bleeding from the mouth. >> no one saw what happened to sam. co-workers found him lying on the floor, bleeding. unconscious between 3:00 a.m. and they didn't receive a call until 3:53. sam's wife loni. >> i knew he was thinking about us. these people around me are just wasting their time. >> according to a postal service investigation. instead of call 911, employees first called their supervisors who called additional managers. they called on site postal police who then called 911. the report concluded employees followed procedure. exact lem. and their the coroner cub clued heed suffered blunt force trauma to his head. likely from a fall. >> debbie nealy worked for the postal service for 26 years. and a steward for the postal workers union. in 2005, she submi

when hankins collapsed. terry says 911 wasn't called right away. >> laid him on one of the tables in the break room and called the nurse and the nurse had the postal police come down and look at him. >> reporter: he's sharing his story after learning of a similar delay in calling 911 this summer, two decades later. in the early morning hours of august 8th, sam was at work. >> we have an employee bleeding from the mouth. >> reporter: no one saw what happened to sam, but coworkers reported finding him on the floor bleeding and unconscious, some time between 3:00 and 3:30 a.m. but records show 911 dispatch didn't receive a call until 3:53. sam's wife. >> i know he was -- these people around me are wasting their time. >> reporter: according to an internal postal service investigation, instead of calling 911 immediately, employees first called their supervisors, who called additional managers, they eventually called the on-site postal police, who then called 911. the report concluded the employees followed proced

when hankins collapsed. harry says 911 wasn't called right away. >> they laid him on one of the tables in the break room, and they called the nurse, and the nurse had to have the postal police come down and look at it. >> reporter: he is sharing his story after learning of a similar delay in calling 911 this summer, two decades later. in the early morning hours of august 8th, sam was at work. >> we have an employee bleeding from the mouth. >> reporter: no one saw what happened to sam. but coworkers reported finding him lying on the floor, bleeding and unconscious some time between 3:00 and 3:30 a.m. but records show 911 dispatch done receive a call until 3:53. sam's wife. >> i know that he was thinking about us. and i got these people around me are just wasting time. >> reporter: according to an internal investigation, instead of calling 911 immediately, employees first called their supervisors who called additional managers. they eventually called the onsite postal police who then called 911. the report con

. >>> okay, professors, back to professor hankin on the set. cuba and tourism - how do you see it playing out. there's a lot of information in courtenay's report making it seem like it would be gradual. >> cuba started to open up to tourism after it basically banned tourism after the revolution, around 1990. it has been growing since then. cuba said we have to figure out a way to survive during the special period and courted foreign hotel chains, spanish and have built up the prur. one interesting angle is the government over the last two years started to not only allow, but promote and include in the contract private bed and breakfasts and private restaurants - these are palalarays. home-based restaurants, started to include them in tourist packages or make contracts and deals, so that a tour bus can stop at a private restaurant. when we talk about tourism going to cuba, an interesting thing to look at is how it can benefit the small microentrepreneurs trying to make a buck, trying to get more autonomy, build the business, live a better life.

cuban entrepreneurs joining us now is ted hankin, author of "entrepreneurial cuba: the changing policy landscape," also associate professional at baruch college. good to have you with us. i was speaking with another student of cuba who said that the changes announced yesterday including the ability to send more money in will probably help the small entrepreneurial class more than anybody. do you agree with that? >> i do agree with that. the cuban government has an internal embargo against the cuban people, political freedoms, civic liberties and also economic free am dodofreed. but over the last five years, raul has started to heed the advice that he needs to convert some of the state-owned economy into the private sector because they're trying to lay off 1.8 million people in cuba, and they need somewhere for them to go. and so this that michelle mentioned, this self-employment, is part of their answer. they also have cooperatives, but that's a very new development that's just getting started. >> so what is the mechanism by which the policy overtures announced yesterday will actually