and harold brook from american red cross, it's really about partnerships and everybody knows it's tough to get displaced but particularly during the holidays, that's an added burden so we had a lot of people displaced. the mission of the fire department is to protect lives and property. we go in and suppress the fire and we always wish well for those displaced but really my hat is off to the h.s.a. and american red cross because where we leave off they take over and that sometimes can be just as challenging just in another frame of mind so thank you very much for that. i decided i'd put a few slides together, overview of fires for the year. we had a total of 242 working fires and i can get into it a little bit about what constitutes a working fire. that was an increase over the previous two years. 2009, we had 225 fires and 2010, 217 fires. so it's basically resources. the more resources you need, the greater the alarm. the fifth alarm mayor lee referenced on golden gate, we hadn't seen a fifth alarm since july 8, 2005. it's very rare. we pride ourselves on going in and making an aggres