miss harriet wong. >> hi, thank you for coming. are we to assume the driver of the accessible van is a family member or a friend? >> it can be a family member or a friend. the system is set up so that if you want to add up to 5 family members, friends, they will always be free of charge from an access card or we have a fob that we usually give so anyone of them can drive the vehicle, however the main account holder would be you or the person who signs up for the access mobile program. >> can you define what the fob is? >> excuse me, harriet, were you finished? >> go ahead. >> it goes basically on a key chain. it's very small. it's a little electronic device and it knows who you are. so when you make a reservation, you this at the vehicle and the vehicle says, hey, welcome, we know you are supposed to be able to take the vehicle and you can get in and drive away. it's that simple. >> excuse me, i'm sorry. >> with the van, is there a passenger seat next to the wheelchair area? >> there is. we talked with a lot of people over a couple