harry hairston contacted the contractor. you what happened next, plus, what you should do before hiring a contractor. >>> heads up if you take i-95 southbound near columbus boulevard to get to work. two tanker trucks crashed and it is causing a big backup. one lane is getting by and fire crews are on the scene. no one is hurt. first alert traffic reporter jessica boyington will have more on this crash. she's coming up in just a couple of minutes. >>> and now to nbc 10 responds. a couple gets engaged and they buy a home in camden county together. they run into cost did i trouble when they hire an unlicensed contractor to help with the renovations. >> they reached out to nbc 10 responds. reporter harry hairston has their story. >> come here. >>. >> reporter: they say getting their dogs to do what they want is no problem. getting the contractor they hired to finish repairs on their house is a different story. >> told us three days to get the job done. which turnedç into -- we had se bad weather be , i'll give you but it took o

camera rolling, a brand new $1,500 mattress arrived, free of charge. >> my man harry. >> reporter: harry hairston10 responds. >> my man harry. >> my man. >> all right. >>> sleepy's says it wants all of its customers to be completely satisfied and thanks nbc 10 responds for the opportunity to resolve this issue. bottom line here, whenever you buy something with a warranty, read the fine print where you might not be covered. >> if you don't receive all the paperwork you need, ask the company to send you everything in writing. that's important. if youç have a consumer complat for nbc 10 responds, head to nbc10.com,:00 on the nbc 10 responds page and fill out a complaint form or just call 610-668-7377. and we, meaning harry, will respond to you. >>> happening today, there's a different team taking the field at citizens bank park. i'm not talking about the marlins. >> we're talking about our first alert weather team. it's our second annual weather education day where we teach kids how weather works. nbc 10's matt delucia is live this morning from inside the park in south philadelphia. matt, weather i

see how harry hairston helped her get her money back. >>> cute alert.ictures of princess charlotte were released yesterday ahead of her big day today. we'll tell you who snapped these pictures of the princess. >>> in this morning, the first american cruise ship sailing from the u.s. to cuba in more than 50 years expected to arrive in havana. carnival corporation's adonia left miami yesterday with about 700 passengers on board. it is scheduled to arrive in the cuban capital at about 11:00 a.m. it's the first trip of its kind since the u.s. and cuba resumed diplomatic relations. >>> good morning, everyone. it's jessica boyington with a check on your first alert traffic. we're watching the schuylkill expressway right now. watching for some big delays headed westbound. that's because there's an accident around gulph mills. only the left lane getting by. updates at 6:30. for now, let's get a check of the weather with meteorologist bill henley. >> there was light fog in cape may but now you can see this view from the marquis de lafayette hotel, it's cloudy an

. >>> and when a woman didn't get what she ordered online, we'll walk you through how harry hairstonped her get her money back. >>> hey, everyone, good morning, it's jessica boyington with a check on your first alert traffic. we're watching this intersection where all of the lights are on flash. 26th street and penrose avenue. approaching the platt bridge you might have problems. i'll have an update when we come back. >>> it's a cloudy one and a dreary day ahead. more occasional showers. low clouds over center city at 52 degrees. we'll be right back. >>> nbc 10 news starts now. >>> right now on "nbc 10 news today," an attempted traffic stop leads to a deadly police-involved shooting. >> officials release a video of two men they stay attacked a student as well as two school police officers outside of northeast philadelphia high school. >>> we gave it everything we've got. but the voters chose another path. >> and then there were two. but it's looking like donald trump is the likely gop candidate this morning after ted cruz dropped out. good morning and welcome to "nbc 10 news today."

bill henley is tracking steady rain. >>> nbc 10 harry hairston and nbc 10 responds gets to the bottoma problem for a local woman who says a local company overcharge her. >>> good morning, this is "nbc 10 news today." and i'm vai sikahema. >> i'm tracy davidson. let's get right to meteorologist bill henley with his first alert forecast. >> steady rain still in the area. 57 degrees in philadelphia. the clouds overhead. it's going to be a mainly cloudy morning. we'll see occasional showers to start with. those showers will be tapering off and we'll get a little bit of a warmup today. but not by much. near 60 degrees this afternoon. rainy and cool in the pennsylvania suburbs, the lehigh valley, clouds are breaking, no rainfall right now in easton. but there's a chance of more showers around midday in the eastern area. that's what's going on right now. these are live pictures from our area. this afternoon we'll get close to the 60 degree mark, manly rain this morning in new jersey and even at the shore, we'll see rain taper off early this afternoon. those showers will be coming to an end.

coming up at 6:45, how harry hairston and the nbc 10 responds team helped her get her yard back to normal. >>> plus, continuing coverage on the amtrak deadly derailment one year later. how rail safety has changed since the crash. when a rear hatch remembers your height. when systems can help sense your surroundings. and when cameras change your perspective. that's the more human side of engineering. experience what a lincoln can do for you at the lincoln spring collection event. lease a 2016 lincoln mkx for $369 a month or get 0% apr for 60 months only at your lincoln dealer. >>> good morning, earn. jessica boyington watching frs alert traffic. right now we're looking at an accident scene on route 202. this is northbound around route 29. it is over into that left-hand shoulder and left-hand lane. two lanes getting by. we'll have updates when i come back and the schuylkill expressway. for now, let's get a check on today's forecast with bill henley. >> clouds are breaking for some sun sunshine. you can see the glow of sunlight from this live view from the comcast center. right now it's 57 d

>> we'll show you what happens when harry hairston tracks down her contractor. >>> it was supposed toe a delaware family relief from hot summer sun but an awning on the back deck caused more concern than comfort. >> when their contractor wouldn't help them, they turned to nbc 10 responds. harry hairston went to their backyard to see the problems firsthand. >> this family paid 2,500 bucks to have this awning installed at their middletown, delaware home two years ago. >> we had always wanted to have shade out there. we get a lot of sun in the afternoon. >> reporter: then this past january, they noticed a potentially dangerous issue with their little slice of paradise. >> my husband goes outback and he sees charring around the fireplace vent. >> they placed a metal cover to deflect the heat. >> reporter: that part of the wall was too hot to touch. >> the sidle h siding melted. >> reporter: they said they e-mailed the installer in january. he called three times claiming he was going to be away for a couple weeks. but those weeks turned into months. >> i don't think he intends on doing any

nbc 10 investigative reporter harry hairston continues coverage. >> more on what was said. harry? >> reporter: well, that's right, the california based attorney, she was attending the proceedings. you might remember, she's representing 30 other women in a civil suit against bill cosby. she's also a philadelphia native. she says she is monitoring all of cosby's legal activity and starting to hear the same thing from all the other women. now, after today's hearing, she had this to say about andrea and what she could expect from cosby in the days ahead. >> yeah, i think that she is very brave and i would expect she'll testify and endure what's a vigorous cross examination. mr. cosby appears to have limitless fun, hiring a law firm that has 700 attorneys, literally 700 attorneys. he has other attorneys in addition to that law firm, so he can question anything and everything and i expect that he will for millions into his defense. >> reporter: now, other legal experts i spoke with say they anticipate they'll be more lee ma nooefring before a trial even gets started from cosby's camp. o

harry hairston went to work on her behalf. how were you able to help?ut frustration, a woman thought she saw a great laptop online. so she ordered it. but she says it never showed up with a stroke of a few keys, and the click of a mouse, you can find it and buy it without a hitch, so thought daisy brown. >> i wanted to get my boyfriend a new laptop for christmas. >> reporter: brown found the laptop on a sears website, $117. >> i purchased it, sent me a receipt online and next day after that, they said your product has been shipped, it will be there december 4th. >> reporter: but that was one, two, three, four months ago. and still, no laptop. brown tells us, she made numerous calls for help. >> i called sears back again. i said, i left a message for the person they didn't call me back. am i getting my merchandise or getting my money. >> reporter: brown contacted a bank asking them to stop payment. something she says the bank wasn't willing to do. she says she thought she was getting the runaround and that's why she turned to nbc 10 responds. >> my voice

you guys are wonderful. >> i've got my money back. >> harry hairston, nbc 10 responds. >> harry doing such a great job. he's had a couple hugs. >> he could run for public office. >> it's been a great few weeks. nbc 10 responds is always looking for more people to help. if you have a consumer complaint, send it to us. >> head to nbc10.com. click on the nbc 10 responds page. you'll see a form there. fill out the complaint form. or call 610-668-7377 and we'll respond to you. >>> switching gears here, the wife of comedian jon stewart was in chester county yesterday to meet an abused horse she and her husband are taking in to fwif it a fresh start in life. >> they are bringing lily the horse to their new animal sanctuary in monmouth county. lily was found abandoned at an auction in march. doctors at the university of pennsylvania's new bolton center treated lily, and now she's destined for the good life thanks to stewart and his wife. >> the demands we're going to make on her from here on out, just really being outside, eating grass, being with her friends, and really just living the good

today the team zeros in on a contractor. >> nbc 10 responds reporter harry hairston talks to a woman home repaired. >> that's my life. >> reporter: this is the only home mary meade has ever known. she almost lost a lifetime worth of memories when their laundry room caught fire last february. >> i won't to open the door, the thing blew. the next thing you know, it was all black inside. >> man. there's just a shell here. >> reporter: meade's son jim showed the inside of his mother's home. they say they paid contractor jon jay mccabe $22,000 to make repairs, but he didn't finish the job. >> he called her up and said i'm not doing it. >> he gave your money back, right? >> no. >> jim said that was back in october. >> he disappeared. >> reporter: so they contacted nbc 10 responds. when we asked the state of new jersey about mccabe, they told us mccabe is not licensed. we found mccabe's south jersey office. no one answered the door, but we did reach him by phone. mccabe acknowledged he owes the needs $18,000 for work he didn't do. he promised to explain why on camera at his office. you sche

. >>> this morning, nbc 10's harry hairston helps a family get something special for their dad. >> part of our nbc 10 responds series. >>> and a crucial vote today for the financial future of atlantic city. we'll tell you when that vote is happening and what exactly it means. >>> it's a quarter to 7:00. we have launched sky force 10. it's hovering over this water main break. we'll give you a live picture from its cockpit. this is on 63rd street and eastwick avenue in southwest philadelphia. jessica boyington is keeping an eye on this. she'll be long to get you help with detours in just a few minutes. >>> now another nbc 10 responds success story. after more than one year of waiting to properly honor their loved one, a family seeing their memorial for the first time. >> harry hairston was there with them and has their story. >> oh, i can see it from here. oh, wow. >> reporter: it's been a long time coming from bernadette and her mother cookie. >> look how nice it is, mom. >> reporter: after richard taddie died in february of 2015, the family bought a headstone from lifestone by stefan an

we'll show you how harry hairston solved her problem. >>> let them cry or comfort them? what's best for you and your baby when it comes to sleep. spent more than 30 years in the public schools. we're retired, but we like to stay involved. you think he's going to learn to fly? we're just as busy now as in our teaching days. the same goes for a lot of the retired educators we know. let me see you all flap your wings, like you're penguins learning to fly. teaching is all about building relationships. and that never goes away. because once a teacher, always a teacher. we're ed and miriam, and we're proud to be new jersey educators. >>> today bill cosby is expected in court for a preliminary hearing. we'll tell you the two major things we'll be watching for. >>> before you hit the roads this summer, changes could be coming to the way you need to buckle your child's car see the in. >>> you will want the sunglasses and umbrella today but you can go without the jacket. >> got it. good morning, welcome to nbc 10 news today, i'm vai sikahema. >> i'm tracy davidson. it's 6:30. let'

that's part of the scam. >> we called harry hairston and the nbc 10 responds team.walk you through the process of how we helped get his money back. >>> the jersey shore is a summer favorite for more than you and your family. our friend mary lee is back. we'll tell you where she's swimming this morning when we come back. >>> 6:45 now. >>> a grandfather tries to work with his credit card company after getting duped into paying callers that convinced him he had computer problems. >>> nbc $10 respond stepped in to help. >> reporter: it was a call right before dinner that got ed horowitz worried about his computer. >> not knowing any better, i got concerned. >> reporter: he didn't agree to the service, the caller said -- >> i won't be able to use my commuter anymore. >> reporter: he gave the callers his credit card information hoping they'd fix the problems but the calls kept coming. >> two weeks later they called me again, two weeks later, they called me a third time. >> reporter: it wasn't until his son, ian, noticed what was going on, that horowitz realized he was bei

. >> see how harry hairston helped solve the mystery and help get her money back. >>> we continue toou updated on breaking news in ocean county. that's where police are continuing to search for arthur buckle. schools are open this morning. but it will have increased police presence. narrator: the constitution says the president shall make nominations for the supreme court and the senate votes. no exception for election years why is pat toomey refusing to do the job pennsylvania elected him to do? toomey refuses to consider anyone president obama nominates, even a former prosecutor with more experience than any other nominee with bipartisan support. but toomey is choosing his party's leaders and playing politics with the supreme court. call senator toomey and tell him to put the constitution before his politics. >>> about 6:45. breaking news. just a short time ago we received surveillance pictures of escaped inmate arthur buckle, taken by security cameras inside the forked river service station in lacey township. this was taken last night. investigators say buckle used an employee's p

thanks a lot. >> reporter: harry hairston, nbc 10 responds. >> look at that smile. jersey gas tells nbc 10 responds it serves nearly 375,000 customers and acknowledges that not every instance of service will be perfect. >> it maintains that customer service is the best resource for customers to get questions answered and resolved. if you have a consumer complaint for nbc 10 responds, head over to nbc10.com, click on the nbc 10 responds page and fill out a complaint form there. that's what all these people you're seeing did. you can also call 610-668-7377 and we will respond to you. >>> now your nbc 10 first alert weather. >> let's check the nbc 10's first alert neighborhood weather, a forecast you won't get anywhere else. >> the focus is on where you live and what you need to know. bill henley is here. bill? >> you don't need the umbrella or the sunglasses. it is cloudy and cool. getting a break from the cold we saw yesterday. record cold temperatures not repeating this morning. much of it has to do with the clouds that have moved in to keep us on the warmer side. a

coming up at 5:00, harry hairston looks at what to expect in court tomorrow. >>> father of a burlington city teen speaks out after his son was killed, hit and killed by an alleged drunk driver. invest gapters say 17-year-old antwon timbers, jr., and his friend were walking home when he was hit near east federal street. he was a huge part of all of their lives, and he was looking forward to having a career in the military. >> one of the worst things you never can imagine, losing one of your own. i think back on the moment, and just the last words i told him was that, i love him, and i really appreciate the fact that i was able to say that. >> grief counselors at burlington city high school today to help students grieving his death. fellow classmates say he had turned his life around. >> started crying, everyone, mom, did you find out, he was hit, she said, yeah, we end to church that morning, and i started praying over his family. >> just a good life, feel bald for his family, the friends, taking a hard. >> police arrested ricardo patterson for dui and reckless driving. a 15-year-old h

nbc 10 responds reporter harry hairston has the story. 2 p 7 years? >> yes.to wait another 27 years to get the situation resolved. the viewer called. we got to work. >> i travelled a lot. >> reporter: when not flying around the world as a commercial pilot -- >> come here. >> reporter: michelle is at home in norristown, new jersey with two french bulldogs. >> come on! >> reporter: she called the garden state home her whole life. >> i filed with the state of new jersey as i have since i've been 14 years old, and generally i get a refund back. >> reporter: when she filed last year, the state held a chunk of the $3900 refund. >> i was $1200 short with no explanation. >> reporter: she started to dig. she made 58 calls to the state of new jersey in hopes of discovering why the state took extra money from her refund. >> it was a hardship. i was convinced i would be able to solve this. >> reporter: she was finally told bea new jersey tax representative that the problem dated back to 1989. that's when the new jersey department of treasury says it overpaid her by $112.

. >> harry hairston with her story. >> reporter: aye ra davis says she's been riding the bus since she turned in her lease car in august. but in december, she started getting toll violation notices in the car. >> next one came from delaware. then another one came from maryland. then another one came from maryland. >> reporter: she got five violations dated after he turned the car in h including this one from pennsylvania. in all, davis owed $191.65 for unpaid tolls and added fees. davis says a closer look at the tickets caused concern. >> i looked at the license plate. it was my license plate, which i no longer have the car. >> reporter: different cars popped up on the notices too. none were the rav 4 she leased. she tells us she reached out to delaware motor vehicles trying to resolve the situation, but no one got back to her. so she contacted nbc 10 responds. >> i want the tickets cleared, and i want my name clear. i want them to find out who has the tags and suspend the tags. >> reporter: after nbc 10 responds got involved, delaware and maryland voided all of the charges. pennsylvan

live from the digital operations center, harry hairston, back to you guys. >> thank you. >>> rights now at 5:00, students at howard high school return to class with heavy hearts forget second time in weeks, a classmate was killed. today, we learned the latest victim was brandon who died last night after being shot in wilmington. >> nbc 10's delaware reporter joining us now, and what have you heard from people in the community? they are just sick of the violence. so many good people in the neighborhood, but terrorized for the bad ones. a kid of the walking down the street in the middle of the crowded block, and somebody shot him in the face. >> came around the corner yesterday, the little boy was laying down on the ground, and that's all i seen after i heard a gunshot. >> reporter: she heard the shot and ran, and her sister did too, so sad to see she knew the victim. >> seen who he was, and that's when they said, it was brandon. >> reporter: this is a picture of 15-year-old brandon from howard technical high school's website, shot in the face walking down the street after school let out

she called nbc 10 responds, and harry hairston got to work to solve the problem. harry?ays she did her part, but week after week we want by, and she could not get a $1300 bill to go away. linda 15 busy mom looking to save on her cell phone bill and decided to try switching cell phone carriers from at&t to veriz verizon. >> days later, the service was unhappy. >> reporter: returning the phones in the original packaging to the store where she bought them, and this verizon store in doylestown. she thought that was the last time she'd deal with verizon. >> i keep getting a bill for around $1300. >> reporter: she says it continued from january to february to march. she tells us verizon wireless sent her bill to a collection agency. after multiple calls to customer service, she says one representative told her to go back to the store to see what was going on. >> it was very frustrating. i -- i went into the store shaking. >> reporter: we caught up with the floor manager. >> to my knowledge, everything has been fixed. >> reporter: she said the bill showed on the account on like

harry hairston has his story. >> reporter: just like most of us, andrew is on a budget.got a call for a deal on a cruise, he listened. it came with a special rate. >> today is the only day. >> reporter: wilson decided to take it and shelled out 700 bucks. >> you go on the fine print they do mention, specific service charges and fees. >> reporter: fees including a fuel supplement of $12 per person per day. the site also mentions the cruise package does not include port charges, government taxes or service charges. and anyone who takes the cruise must attend a presentation on the sale of time shares. wilson decided to cut his losses and not take the trip. the cruise line wasn't about to give up. 18 months later called again looking for more cash. >> i feel really bad about you missing out on this experience. >> reporter: wilson was reconsidering to try to take the trip. he reached out to nbc 10 responds. we got hold of the better business bureau, we found more than 100 complaints filed there, complaints alleging likes like deceptive practices and surprise fees. the company

harry hairston, nbc 10 responds. >> it's funny how everyone wants to hug harry. it's awesome.t was a lot nicer than paying another contractor $4,000 which is the estimate they got from someone else to fix that mess. >> if you have a complaint, just head to nbc10.com, click on the responds page. be prepared to fill out a complaint form while you're there. or call 610-668-7377 and we will respond to you. >>> it's 6:46. the pomp and circumstance is over. now it's time for college graduates to face the real world. and there are some things even recent grad should know to keep from falling deep into debt. financial experts say college grads should not rush to buy a car or get a more expensive apartment. their focus should be on paying off student loans, if they have them. don't defer them. >> what they don't realize is if you defer your loans, the interest is continuing to accrue. so while you don't have to pay every month, the bill is getting much bigger as that interest gets added on top of that. so do whatever you can to knock those loans out as quickly as you can. >> wilson als

she what happens when harry hairston gets involved at 6:00. >>> and we continue to follow breaking newsa deadly shooting in germantown. we'll have an update next. >>> anti-trump protesters parade around in smoke and pepper spray after protests turn violent in arizona. >> we all get excited. so we might forget the simple things. >>> holiday home security. four simple things you can do to protect your home if you're away this memorial day weekend. >> and almost to the memorial day weekend, and it will feel like summer today. near 90

. >> so harry hairston and nbc 10 responds got to work getting those answers and saving the family thousandsllars. >>> plus, a burglar stops at nothing to get into this montgomery county home. we'll show you what he uses to bust in. >>> 6:00 a.m., 54 degrees outside. good morning, this is "nbc 10 news today." i'm tracy davidson. >> i'm vai sikahema. sunrise is about maybe 10, 15 minutes ago. let's check in with nbc 10 first alert meteorologist bill henley and his neighborhood forecast. bill? >> we get a few glimpses of it this morning, especially in the lehigh valley. 45 degrees right now. eastonç seeing some clouds mov in and they're illuminated nicely by the rising sun. the temperature will be climbing, too. clouds will be here. there is even a chance of a shower less likely in the lehigh valley, than it is in philadelphia and some of the suburbs. 48 degrees. new tripoli seeing the clouds increase with sunshine this morning. 63 degrees at lunch time. even though we're in the 40s and 50s right now, there will be clouds around durinhe

we'll walk you through how harry hairston helped her get her money back. ♪ we built our factories heree of a huge natural resource. not the land. the water. or power sources. it's the people. american workers. they build world-class products. and that builds communities. and a better future. for all of us. because making something in america means so much, to so many. weathertech. proudly made in america. >>> nbc 10 news starts now. >>> one man is dead, another in the hospital after two separate police-involved shootings. new information about how the second shooting happened. >>> plus -- >> we are suspending our campaign. >> ted cruz calls it quits, making way for donald trump and the likely gop nominee. and now with cruz out, compliments roll in from trump. >> he is one hell of a competitor. he's got an amazing future. >> plus, democrat bernie sanders scored a surprise victory in indiana. it's 6:00 a.m. 52 degrees outside. good

we'll show you how harry hairston helps get her money back from the new jersey treasury department. >he was spotted at a rest stop last night. matt delucia is live there. we'll have the latest on what police are doing right now and what you can expect if you're in the area. >>> palace, police have a man in custody who claimed to kill his girlfriend. >>> if you look at boathouse road, grab the sunglasses, first alert meteorologist bill henley says there will be sunshine today. glorious sunshine. happy monday. good morning. this is "nbc 10 news today." i'm (ydavidson. >> i'm vai sikahema. dry day for us as well. showers may be in the seven-day forecast. let's not get ahead of ourselves. let's get right to nbc 10 first alert meteorologist bill henley. >> after you get to enjoy my name at the bottom of the screen, we will put up the seven-day forecast for each part of the viewing area. there are clouds in our future and a chance of showers as well. they'll be here as early as tomorrow. we're dealing with jacket weather this morning. 38 degrees right now in new jersey. the lehigh valley is

all new at 6:00, how harry hairston and the nbc 10 responds team helped her out. >>> breaking news this morning about a missing egyptair plane. the a.p. is reporting it crashed with 66 people on board. this is a story we've been following for you all night long. just minutes ago, we learned new details. >>> donald trump is in mercer county today helping chris christie dig himself out

. >> recovering more than 13,000 for our viewers so far, and today, nbc 10 responds reporter, harry hairstononds. harry? >> the first question came in today from a viewer name kathy who sent us this video. let's take a listen. >> hi, nbc 10, i received a check in the mail today for $1950. could you let me know if it's thank you. >> all right. thank you, kathy. here's a picture of the check kathy received in the mail from grace college and seminary. we called the college, and they said the check is fake. college officials say they are aware of other instances of fake checks over the past year. make sure you're not duped if you get a check in the mail you're not expecting. call the company that sent the check to verify it's legit. check fraud takes weeks to be discovered, and until the bank clears the check, you could be sure if it's real, you got to make sure it's real or you're on the hook for the cash if you cash it. >>> next question comes from mark in south philadelphia. mark reported a sink hole on his street, and now the city wants him to pay to fix the pipes underthe road. he wants to

harry hairston has more on that. harry?u know, it is easy for any of us to fall victim to schemes. as we are going to show you, cleaning up the damage to the finances may be tougher than you think. it was a call before dinner that got ed worried about his computer. the callers claimed provide tech support his computer critically needed. >> not knowing any better, i got concerned. >> reporter: if he didn't agree to the service; the caller said -- >> i won't be able to use the computer anymore. >> reporter: he gave them credit card information hoping they fixed the problem, but the calls kept coming. >> two weeks later, again, and a third time, and it just didn't stop. >> reporter: it was not until his son noticed what was going on. he realized he was being taken, charges popped up on the citi card, totaling more than $900. he called the police, which told him to call his credit card company and report the fraudulent charges. city initially removed the charges, but put them back on the card. >> the explanation was, well, you

harry hairston got to work helping them out. >> there's nothing better than helping you, our viewers. and it's the help involving a better night's sleep, that's even better. >> reporter: john and his wife, virginia, splurged on the $1500 mattress back in november 2014. but just 16 months later, they started having issues with the bed. >> sagging all down. we got a big rip here on the side. >> reporter: he's not sleeping well anymore. >> i feel like i'm in a gully. >> reporter: they called to ask about the ten-year warranty they were told about when they bought the mattress but the couple but was told they didn't qualify because their bed frame did not have a center support slat. >> look at this space. both sides. >> reporter: the couple says they didn't know about the slat requirement, and they tell us they never got a copy of the warranty explaining the details. >> 1500 out of the window. >> reporter: that's when he called nbc 10 responds. we got to work calling and did find that the warranty clearly states, the need for a center slat. but just a few weeks later, sleep-ease steps up.

waiting to properly honor their loved one, a family sees their memorial for the first time, and harry hairstonith them. how did you help, harry? >> this is why we do this, nothing seeing a wrong against a consumer made right. >> oh, i see it from here. oh, wow. >> reporter: it's been a long time coming for this family. >> look how nice. >> after richard died. they bought a headstone and paid in full, expecting delivery in about a month. they even paid a little extra to get the logo. >> a die hard fan his whole life. >> when it came time for delivery, they got the run around. delay after delay after delay. unless they called nbc 10 responds. >> we would go to him, and he would push it back. >> reporter: we told the story of trouble back in january. karen with honored memorials saw our report and stepped into help. >> sometimes you have to stand up and do the right thing. >> reporter: the company made a stone, and placed it at the grave. free of charge. >> he got your stone, baby. >> they credit nbc 10 responds with helping them get the marker celebrating their dad and husband. >> without you gu

they reached out to harry hairston. >> a couple paid hundreds of dollars up front for some home repairs, the repairs are not done. the contractor has not come back. >> come here. >> reporter: they say getting their dogs to do what they want is no problem. getting the contract they hired to finish repairs on the house is another story. >> three days to get the job done, turned into -- bad weather, give you that, but it turned into being over a month. >> reporter: he says the contract, nick, did complete most of the work. what do you think about the work? >> horrible, absolutely who. >> some of the work neetsds to be redone like gaps in the wood work. >> he charged 1650. total cost for everything. >> reporter: he hired him after seeing an ad on craig's list. >> did you do research on him before you hired him. >> no, that i did not. >> he thought he would return because he left a ladder in the backyard. turns out, these text messages from late march would be the last time they would communicate. >> i said finish the job or not? it was blank. >> didn't get back to you? >> no. >> reporter: h

. >>> all week long, nbc 10 responds reporter, harry hairston, helps you resolve your consumer complaints>> today, he answers top consumer questions you've been asking, so, harry, the first question comes from val whose son bought a car. >> had issues here, and when i tell you what the issues were, first of all, it's due diligence, the cars broke down days later. what do you do? here's the answer. this is what the federal trade commission recommends. work out any issues with the dealer. if that does not work, file a complaint with the state attorney general or american associations of motor vehicle administrators. to prevent it from happening to you, ask for the car's maintenance records. >>> next question from a viewer named vince calling us his problem here says he won a sweepsstakes in the mail, but guess what, no prize money yet. any insight? >> oh, yeah. well this is one that's very clear for you folks. the postal inspection service has warnings about these sweetstakes, okay? they target to make a quick buck. they cannot require you to pay money as condition as playing. if you send c

. >> harry hairston is joining us now with the highlights. quite a bit of success, harry. >> it's been a success beyond so many expectations of the folks who put this thing together. i have to tell you folks from contracts to ripoffs to laptop refunds, the end goal is the sa same, help you get the answers you deserve. >> i can't believe you're in my kitchen. ♪ >> reporter: over the last few weeks, we've taken you to homes of dozens of your neighbors and friends. >> thank you very much. >> reporter: all with consumer complaints, and all getting nowhere on their own. >> get me some answers. >> reporter: remember jackie, her awning installlation had her concerned. >> the siding melted. >> reporter: after we got involved, problem fixed. >> thank you very much. from the bottom -- i swear -- come here. >> reporter: and john, his new ma stress was sagging and ripping. >> i feel like i'm in a gully. >> reporter: but when we stepped in, the company delivered a new mattress free of charge. >> my man, harry. >> reporter: and then julien. >> the wires rig

. >> he hoped we could get him the same help that we got her, and so harry hairston is in the studiohe outcome, and i'm guessing, if you're here to tell us about it, it was a good one. >> you know, it was not bad. >> okay. >> listen, folks, a south jersey man tells us for months he's been trying to get his refund checks from the gas company, but all he got were excuses. >> this is the time bill i got from my old address. >> robert elliot moved into this new house in sewell, new jersey. after cancelling gas services in the old home, he had a create of $508 coming to him from south jersey gas. elliot says the gas company promised the check would arrive in six to eight weeks. >> i waited six weeks. i started calling. and between six weeks and now, i've called them four times, and i've gotten four stories. >> reporter: it was 11 weeks without a check. >> very frustrating. >> reporter: he saw our story helping a woman get a gas refund check she waited months for. >> showed her with her check saying, thank you, harry, i got my check in two days. so i said, you know what, let me try it. >>

. >> but says left a bigger mess calling us, and reporter harry hairston took action here.ow he was able to help. >> it was fortunate the woman called nbc 10 responds, and pico came back the next day and went to work. >> we heard a loud bang. >> reporter: she said strong winds knocked the tree through the fence and over pourliwer li snapping these after the storm. >> pulls the wires down low. >> reporter: after several calls to pico, a crew came to check out the damage. workers began to cut the trees. that's when she says things got worse. >> it loosened the tension on wires and flipped back and went through the fence. >> reporter: now a larger part of the fence toppled over. >> what went through your head? >> i can't say it on tv. >> reporter: trees across her backyard. >> what about this miss? they said, it's not our responsibility, you take care of that. >> reporter: we got to work contacting pico. the very next day, pico got crews to the house, and within hours, the entire backyard was cleared. pico says it's usually the responsibility of the homeowner to remove debris

harry hairston did for her and the lesson all drivers will want to hear.n, all new at 5:00 -- this demolition is a dream come true. neighbors complained about a vacant home for decades. how it took a bunch of birds to finally bring it down. >>> right now at 4:30, breaking news in philadelphia's grays ferry section. police investigating a deadly shooting here. you see the crime scene tape there at the bottom of your screen. there's a live picture from the scene along dickinson street. a man was shot and killed here in a car shortly after 3:00 this afternoon. as you see, police officers still on scene there. several cars also. we have no word right now on any suspect's or a motive. if we get more information on the deadly shooting in grays ferry, we'll pass it along. >>> a woman's lease up, turning in the car, but what happened next left her frustrated and looking for help from the nbc 10 responds team. >> the story could be a lesson for anyone who leases a car. nbc 10 responds reporter is here. harry? >> listen to this, imagine this, four months after dropp

today, harry hairston is answering your consumer questions. what are people asking about? we wanted to know what was their big question. >> we got a lot of questions in, reached out to facebook, and i'll tell you, many of you wrote in with yeses. our first question is about those new chip credit cards. why some stores don't allow you to use that chip technology when you check out. well, we looked into it. there is not a federal mandate to use the technology, but if stores decide not to opt in, they'll be liable if there's a data breach, meaning they are on the hook for the money. it takes time to train employees how to use it and money to buy the new technology. while most big companies like walmart and target have made the switch, some smaller businesses are taking a little more time. >>> next, jane and krista wrote it on facebook about a call received someone claiming to be from the ira. now, the irs says they never call you and demand immediate payment over the phone. also, it will never threaten to bring in police to have you immediately arrested. plus, there's a new s

see how harry hairston got help for her family. >>> months after a south jersey beauty queen found deadn her new york apartment, new developments in the case. who was involved in her death. and rescuers found this horse starving and covered in paint ball markings. now a famoufamous, new owner. >> reporter: onstewart is taking her in. >>> live look at boathouse row. 88 degrees now in philadelphia. new castle. pat toomey started his career as an investment banker. then, a wall street wheeler-dealer overseeing stock trades in new york, london and tokyo. next, toomey moved to hong kong to work with wealthy chinese investors. in the senate, it's no surprise toomey's been siding with wall street. voting to allow banks to continue making the risky investments that wrecked our economy. afscme people is responsible for the content of this ad. >>> right now, 4:30. nbc 10 responds, where no consumer complaint goes unnan unanswered. >> the team zeros in on a contractor. helping the woman who tried almost nine months to get the home repaired. >> an 80-year-old woman reaches out to us, her own desire

nbc 10 harry hairston is going through the transself-incriminate and will have more details on the questions coming up at 5:00. >>> and atlantic county girl in critical condition after getting stuck in her parent's bed. police say the 6-year-old girl lost consciousness when she was trapped in become a mechanical bed base. the dad pried the base open a little so she could breathe, but police had to get her out. she was flown to the hospital. >>> new information on the crash of egyptair flight 804 into the mediterranean. officials believe they found some apparent plane debris and oil slick in the sea, but the race is on to find the plane's black boxes. nbc 10 keith jones is live in the digital operations center with the latest developments, keith? >> reporter: greece' defense minister says authorities spotted a body part, two seats r and suitcases in the search in the mediterranean today. the items found 180 miles north of the egyptian city of alexandria. this location is near where some debris was found yesterday, but authorities say that debris was not from a missing aircraft. today, investi

. >> harry hairston, nbc 10 responds. >>> here's how it works.rescheduled, ticket master's website says refunds are up to the artist, team, venue or promoter. >> if you are having a similar issue, let us know. maybe harry can be sitting in your kitchen. head to nbc10.com/nbc 10 responds or call 610-668-7377, and we will respond to you. >>> now your nbc 10 first alert neighborhood weather with meteorologist bill henley. >> drenching rainfall overnight but right now, cloudy skies over delaware. the rain has taken a break. this is a live view from frawley stadium. clouds thin out a little bit. don't expect a big memorial day warmup here. 60s in the lehigh valley. the suburbs, delaware and philadelphia are in the very low 70s. some 70s at the shore but right on the coast, right on the beach, it's going to stay in the 60s for most of the day. talleyville, 69 degrees. 67 in limestone road, 70 degrees for harmony hills. the delaware beaches, it's raining right now in rehoboth and dewey beach. it will be a steady rain for much of the day. big downpours m

live in the digital operations center, harry hairston. >> thank you. >>> a baltimore police officer and south jersey native bows his head and wipes tears as he was acquitted for the death of freddy gray. they found him not guilty of assault, reck legal conclusiles and said he only touched gray after he was in cuffs. gray died april 19th last year, a week after breaking his neck while riding in the back of a police transport van. that death sparked luting, rioting, and arson. today, the gray's family attorney commended the judge for the decision and say they respect the verdict. >> the judge gave detailed reasons of why he thought the evidence was insufficient, and why the law did not compel a conviction in this case. you couldn't have asked for a better judge to do it. >> nero was one of six officers tried in the case. he grew up in the area and was a firefighter for washington township before joining the baltimore police force. >>> we are getting our first look at a man accused of exposing himself on the river trail over the weekend. he's charged with indecent exposure, lewdness, and h

nbc10 responds has put thousands of dollars back in your pockets, and now harry hairston is answering your consumer questions live on the air. he'll do that this afternoon on nbc10 news at 4:00. meteorologist bill henley now with another look at the afternoon weather. >> very tall today, vai. >> sitting high. >> way the heck up there. if you too high, you'll get in the clouds today. we have the low cloudiness, that's going to be an issue for you. this weekend, it will not because we will see the sunshine again. tomorrow, breaking through, and temperatures will be warming up. then, you know, we're supposed to be in the low 70s this time of year. that's where we're going to be for mother's day. an early shower and then it's out of here and a nice warmup that will continue on monday. monday always love to have a beautiful monday if we're heading back to work. we'll have it on monday, 74 degrees, and even warmer on tuesday. near 80 degrees in the afternoon for tuesday and wednesday. then 70s for the balance of the week into next weekend. >> i think you're just sitting too high. you go dow

. >> i'm going to call harry hairston because you didn't guys participate with the prom pictures. i'm launching an investigation. >>> good morning, face to face. donald trump heads to capitol hill this morning for his highly anticipated meeting with house speaker paul ryan. can they reconcile their differences? will trump walk out with an endorsement? this morning former vice president dan quayle weighs in in an exclusive live interview. >>> brutal arrest. police officers repeatedly hit and kick a suspect after he led them on a high-speed chase in two states. did their actions cross the line? this morning the investigation is underway. >>> controversial auction. george zimmerman allegedly selling the gun he used to kill trayvon martin. the bidding open at $5,000. what zimmerman had to say that outraged critics. >>> in the zone. pitcher matt sherzer made a record 20 strikeouts in a single game. >> another one! swing and a miss! >>> an incredible feat nearly three years in the making today, may 12, 2016. >> announcer: this is "today" with matt lauer and savannah guthrie, live from s