so he contacted harry hairston and nbc 10 responds. >> one of those cases.nk you got a good deal and turns out differently. when he got his appliance home, he discovered it didn't even work. and no one would help fix it. receive is retired. he starts his with a hot cup of coffee, a little tv time and followed by a walk with his best friend. but all was not so relaxing back in april. his son bought a samsung fridge from this hhgregg. but as soon as he took it home, the fridge wouldn't even turn on. he wanted to help his son and call samsung for what he thought would be an easy fix. but it wasn't. the repairman told him the cost of the repair wouldn't be worth it. he would have to pay out of pocket. he took a different approach. >> i recommended my son to call nbc 10 responds and harry hairston. we had results within a week. >> thank you. >> when buying from a store gout going out of business, find out your options in case the item doesn't work. they aren't accept issing returns. they are accepting returns and exchanges, but the store is still offering refunds

. >>> and all new at 6:00, harry hairston to the rescue. aid hundreds to go to a conference that got canceled. with her refund in limbo, she calls nbc10 responds for help. you can watch harry work at lightning speed to have the problem rectified next at 6:00. chris christie: addiction is a disease. it can happen to anyone. help is within reach. all you need to do is ask. vanessa: i was a full-blown heroin addict, selling my soul to get high. but i got help, and you can too. james: i just know i didn't want to feel that pain anymore. i got help. you can too. aj: most people think addicts are beyond help. when i see an addict, i see hope. chris christie: don't suffer. don't wait. call 844 reach nj or visit reachnj.gov. you knew when you cast it they'd lock you up. but that didn't stop you. you traveled far and wide, and others followed. mothers, daughters, sisters, lions. and because together you roared so loud, i know my voice matters today. this summer, come celebrate new york state's equal rights history. download our guide to plan your tri

we sent harry hairston to get some answers. >> you can't miss science for discount city furniture in bella vista, but the store is no more. what remains is furniture that customers say they paid for, but never got. we went to the store after two viewers reached out to us, saying they were out of hundreds of dollars with no furniture to show for it. >> some of these items are marked sold. all of them, sitting here, collecting dust. >> when they come here, they're generally frustrated. >> patrick morton rents the space that was once the furniture store. the stored after the owner died and his wife couldn't keep it running. now, dozens of customers have shown up, trying to collect what they paid for. >> you can feel for them. they put the money down and have their investment. >> harry hairston, nbc 10 responds. >> we tried reaching a rep for the owner but were unsuccessful. here is how you can avoid cash losses. use a credit card. that way you can ask for a refund from the car issuer. file a claim with the u.s. bankruptcy veually get back all or some of what you're complain attorney gen

how harry hairston and nbc 10 responds team got this traveler the satisfaction he deserved. ♪ havingng for your parents. learning you have a condition. these are moments when people realize that where you get your medicine matters. and they look to us. cvs pharmacy. for advice. and ways to save money. plus, get up to fifty extrabucks each year just for filling prescriptions. switching is easy. we're here for you. join us. at cvs pharmacy. ♪ >>> a man flies to kenya for a safari trip. he heads to baggage claim to find his luggage is nowhere to be found. months after returning, he's still without his luggage. >> this viewer says his travels involved two airlines and for six months, they kept placing the blame on each other. >> this is a black rhino. >> andrew is a world traveller with a love of animals of all shapes and sizes. including his own exotic fish. >> these are all fresh water fish. >> reporter: new binoculars. he says he's now taken up ecotraveling. >> it's like sightseeing for wildlife. >> he'd never see those binoculars again. they were in his checked luggage and the bag ne

"nbc10 responds" reporter harry hairston shows you how it's happening and the ways you can protect yourself. >> they're air bags that can do more harm than good. millions of air bags under recall in recent years. these potentially dangerous air bags are getting recycled, getting put back in cars that need repairs and drivers may not even know. >> these exploding air bags are killing people. >> about 750,000 air bags get replaced every year but some salvage yards or road repair shops recycled old, recalled air bags instead of installing new ones. >> information is the first step toward protection here. >> reporter: the process to see if your air bag is safe is simple. >> mechanics like to can inspect them. >> you need special tools. >> reporter: checking out the air bag on this 2005 honda accord. car fax brought this car along to show how unsuspecting driver's can get peace of mind or in this case a wakeup call. >> i would definitely recommend the customer needs to be replaced. definitely markings on the back. >> reporter: the handwritten numbers and distorted sticker are dead giveways that

so we sent nbc 10 responds reporter harry hairston for answers. >> reporter: you can't miss the signcity furniture in bella vista, but the store is no more. what remains is furniture that customers say they paid for. but never got. we went to the store after two viewers reach pd out to us saying they were out of hundreds of dollars with no furniture to show for it. >> some of the items are marked sold. all of them sitting here collecting dust. >> when they come here, generally frustrated. >> reporter: patrick morton rents the space that was once the furniture store and tells us the store closed after the owner died, and his wife couldn't keep it running. now dozens of customers have shown up trying to collect what they paid for. >> you can feel for them, because they put the money down and had their investment. >> reporter: we tried reaching a rep for the store owner, but were unsuccessful. now, here's how you can avoid a losing cash if a business closes. use your credit card for deposits or layaway payments. that way you can ask for a refund from the card issuer. if the business fil

he contacted harry hairston and the nbc 10 respond teams. >> is that black rhino. >> he's a traveller with a love for animals including his own exotic fish. >> these are fresh water fish. >> in august 2016 he took a trip to kenya anxious to news new binoculars like these a gift from his daughter. he said he's now taken up eco traveling. >> eco traveling is like sightseeing for wild wife. >> without woe never see those binoculars again. they were in his checked baggage. he had to spend the rest of the week with the clothes on his back. >> i returned home in usa, i immediately called both airlines, first american and ethiopian. >> he said he got the run around after calling both airlines for six months with no bags or compensation he called nbc 10 responds. we emailed ethiopian airlines. the carrier he flew for his final leg journey. they told us claims involving two airlines generally take longer to resolve. but days after we got involved they sent him a check for $1,200. >> thank you for helping me. >> harry hairston, nbc 10 responds. >> fur bag never sthoups u.s. department of transp

no one followed the story more closely than nbc 10's harry hairston. >> he's on prison for fraud charges. what is this lawsuit about? >> about how he was treated before indicted for the charges that they came up with. and listen, just a short time ago a federal just endered this court orders setting a june 20th trial date for his $10 million lawsuit against the federal government. so here's what's happening with the details. fatah filed the suit in early 2014 alleged the feds violated his rights and damaged his ability to earn a living after a federal agent tipped off the media just as the feds were about to raid a center city apartment. he claims it wracked hess r eed reputation. he was krafted on bank and tax fraud charges now serving a five-year federal prison sentence. moments ago i spoke with fatah by phone from his federal prison. he said that this is a significant victory for him, fatah also tells me he plans to represent himself at trial. now, just last year the feds convicted fatah's father, former u.s. congressman chaka fattah senior on construction charges. he is serving a ten

up next, what happened once harry hairston and the "nbc10 responds" team got involved. >> coming up at:00. brand new accusations against the man in the middle of the russian investigation, what michael flynn is accused of doing now? for years, fios has been promising fast internet to small businesses. but for many businesses, it's out of reach. why promise something you can't deliver? comcast business is different. ♪ ♪ we deliver super-fast internet with speeds of 250 megabits per second across our entire network, to more companies, in more locations, than fios. we do business where you do business. ♪ ♪ ♪ tires have a new home. midas now sells great brands at great prices. get $100 off instantly on select goodyear and cooper tires through may 31st. find your tires online. trust the midas touch. >> announcer: this is nbc10 news. >>> welcome back. lester holt joining us now from jerusalem. >> he has a look at what's coming up on "nbc nightly news." hey, lester. >> from behind us is the old city of jerusalem, all lit up this evening. president trump making his historic visit to the region

here is nbc 10 responds's harry hairston. >> just hold my calls for now, okay? >> reporter: lois richman is the business manager here at psychology associates in yeardley. she manages the financial affairs for therapists, but she couldn't get manage to get a refund after she canceled her home trash pickup. >> i was told that i was going to get a refund for trash service that i'd paid for. >> the biggest problem, richmond didn't get anything in writing. harry hairston, nbc 10 responds. >> since richmond canceled service and since there was no cancellation policy in writing, the company was not required to give back her money. before you sign up for a service, ask what happens if you cancel and be sure that that policy is written down. if you have a consumer problem for nbc 10 responds or telemundo 62 responde, let us know. the best ways to reach us are right there on your screen and we will respond to you. >>> coming up a little bit later on today, a fallen hero's run and a street fair will be happening in philadelphia's mayfair neighborhood. the events are part

. >>> new at 6:00, it's harry hairston to the rescue again.woman paid hundreds of dollars to go a conference that got canceled. with her refund in limbo, she called nbc10 responds for help. watch that happen next at 6:00. >>> now we'll look at stories across our area. >> the battleship "new jersey" was commissioned 74 years ago today. the battleship nicknamed "black dragon" is the most decorated vessel in u.s. history. the public is invited to a free commissioning ceremony on board at 11:00 this morning. >>> residents in delaware county heard from traffic experts at a town hall in chadds ford last night. people living on the town's border with concord township are concerned about plans to widen nearby ridge road from two lanes to six lanes and how the traffic would impact their community. a shopping center would also be built there. residents want township leaders to reconsider their plans. >>> the atlantic city counties are off to a profitable start in 2017. numbers released yesterday show the seven casinos boosted their earnings by more than

. >> harry hairston, nbc 10 news. >> i was at that luncheon.ions there and honors well served. >> so brave, all of them. >>> now to your first alert forecast. take a live look at camden. patchy rain is moving through the area tonight. and a live look at boat house row. gloomy day. hasn't kept the e rowers out of the water though. tammie souza is tracking the scattered showers. >> joining us with a look at tonight and a mixed weekend ahead. >> you hate that mix ed bag. you just want me to say it's going to be brilliant. >> we'd like that. >> the wind is calm. they are out there rowing around. we hit a high of 68. we should be about 10 degrees warmer than b that. the one nice thing is with all this rain out there, we don't have any reported weed, pollen or mold. the trees are medium and the grasses are medium. maybe your allergies are taking a break. we're looking at the radar sweeping across the sky. we have a little bit of activity that's making its way in from maryland. east knotting ham may have a sprinkle out there. a lot of this has not mov

. >> harry hairston nbc 10 responds. >>> another happy customer adding the money to the recovery counterp to $$692,459. >> and if you have a consumer complaint for nbc 10 responds we want to hear from you. fill out the form on the website or give us a call and we'll respond to you. >>> take a look at the stories working on for nbc 10 news at 6:00 a landmark strunt in philadelphia city center. today hundreds of patrons showed up for one last meal. why is it closing? >>> people brave the rain and chilly weather to pay respects to the fallen. how people are marking memorial day. >>> how long is that cloudy and chilly weather wg going to stick around? first alert neighborhood forecast is next. allentown. >>> right now at 6:00 a west and chilly memorial day. how the rain will impact the rest of your evening. >>> honoring the fallen. the wet weather didn't stop thousands of people from across the area from paying respects. >>> and closing its doors the center city favorite going back decades serves up the final meals. why the diner is saying goodbye. >>> good evening i'm keith jones. jim and j