how harry hairston got an answer from the company within a week. >>> then deadly decision, she made it out of her burning home, but went back in. the one thing a bucks county woman tried to retrieve that cost her her life. >>> president trump just landed in europe. the reason hess feuds with world leaders could be reunited. we're joined by kristin welker to explain.

when a customer couldn't get answers, harry hairston responds delivers. that's next at 5:00. >>> a man goes under the knife to save a stranger's life how his actions saved his wife too. all new at 6:00. >>> a viewer says she found a great deal on livingsocial.com. >> when e she couldn't get what she paid for, she wanted her money back. when a refund was refused, she reached out. >> we went looking for this place. all she wanted was a a credit right back to her living social account. >> she and her husband downsized to this home in 2016. she found a voucher for a company. the cost is $96.99. when she tried to use it, the voucher had expired. but living socials terms say vouchers may always be redeemed at the merchant who issued it for at least the amount you paid for it, even if the promotional value expired. she says no one answered the phone or returned her calls. so she contacted living social. >> they said we can't give you money back. >> reporter: living social instructed her to go to five hour cleanings office. >> there's no such place at that addres

how harry hairston got an answer from the company within a week. >>> then deadly decision, she made it out of her burning home, but went back in. the one thing a bucks county woman tried to retrieve that cost her her life. >>> president trump just landed in europe. the reason hess feuds with world leaders could be reunited. we're joined by kristin welker to explain. >>> president trump against the world. this is new video of the president arriving in poland just moments ago. kristin welker joins me live now. he will meet with world leaders, the big story, kristin, in the past hour, nikki haley warning china it could risk its trade with the united states if china's trade with north korea violates u.n. sanctions. how big of a statement is this? >> reporter: it is very significant, keith, no doubt about that. look, just to give everyone the backdrop, this comes after north korea successfully fired that enter continental ballistic missile, according to u.s. officials at the pentagon, that marking a significant escalation in the nuclear capables, so what you are seeing is a very firm respon

harry hairston and nbc 10 responds shows you how to stop them. >>> we have uncovered new details about a florida woman accused of steal iing a cab. that's not all. police say she picked up passengers too. >>> the ambitious plan to get from new york to philly in just 15 minutes. new at 5:00, the local students helping to build the hyperloop. >>> it's a tweet that seemed to come out of nowhere. elon musk says he got verbal government approval to build a high-tech transportation system connecting new york city to philly to d.c. >> it is called the hyperloop, promising to get passengers from city to city in 15 or 30 minu s minutes. randy gyllenhaal checked with riders in disbelief and local students who are working on b this project. >> even in the best conditions, the train can take hours to ride from philly to new york and d.c., so when passengers saw that elon musk tweet. >> the loop, new york to d.c. in 29 minutes. >> reporter: it seemed more like science fiction. a lot of questions about this futuristic tube. it comes from the same mind that brought us paypal, tesla and spacex. >> i w

harry hairston has advice about what you can do to get unplugged from those annoying calls. >> reporters that interrupts your day and comes time and time again. calls have this man at his wit's end. >> i haven't thrown the phone anxious cross t across the room yet. >> reporter: he works from home and says the calls have to stop. >> we are getting robocalls as many as 15 a day. >> reporter: he tells us he's complained to the ftc and the fcc, but it didn't seem to help. he says the callers are offering everything from lower credit card rates to special trip deals to home improvement products. >> we're on the do not call list which seems worthless. >> reporter: he's also noticed the robo callers are becoming more clever to get him to pick up the phone. >> actually came in with a caller i.d. on it that had the name of a local college. >> reporter: harry hairston, nbc 10 responds. >> there aare 200,000 capitals year. as annoying as they can be, not all row be calbocalls are illeg. tips are don't answer from unknown numbers if the caller instructs you to hit a button to get taken off its lick

. >> when one of our viewers couldn't get a refund, he contacted harry hairston. >> reporter: planned to jet off on spirit airline. for a special trip to vegas with his wife. >> january is her birthday. that's what it was about. >> reporter: before heading to the airport, his wife checked on the flight status. >> she called and the flight canceled. >> reporter: he contacted travelocity, the company he purchased the tickets through. they contacted spirit and they rebooked them to fly out the next day. dallas maveric davis tells us, everything was fine. >> things weren't so great after he got his credit card statement. they refunded the inexpensive flight that was canceled and charged him $300 more for the rebooked flight. davis tells us, he felt he was paying more for spirits mistake. he disputed the charge with his credit card company. spirit denied the claim telling the credit card company they needed more information from davis about the flight. >> they canceled it. >> reporter: davis says after four months of trying to get a refund, he decided to contact nbc responds. we contacted

the fed released a a list of issues people complain most about in 2016. >> harry hairston hears fromroblems every day and the this group laid out is is exactly the type of thing that you're trying to fix. >> you're right. folks continue to contact us. we get involved as much as we can. investigators got all of our complaints and more. not only do we hear from you, we do something about it. here are the top three when it came to hoautomotive issue, we t in gear and went to work. taking care of people who contacted us. number two is home improvement and construction problems. pam bird called the responds team when a builder didn't put in the landscaping it promised. after we called, the builder completed the job $2,000 worth of landscaping within a few. days. >>> and third on the list is utility companies like electric, gas and phone companies. this includes issues with installations, service and billing disputes. down in cape may, she had a gas plant that overcharged her pr for months she couldn't get a refund. she called us and we got her the $600 refund she deserved. and remember if

. >>> harry hairston how scammers are leaving would-be pet owners broke and brokenhearted. >> suits ande're marking down now. >> reporter: when you see lindsey williams at her hat and clothing store, you're likely to see her 9-year-old daughter by her side helping out. >> put some more summer hats up. >> reporter: williams says she always wanted a dog. so back in april they searched online looking for the perfect companion. >> there was a pet named harry. >> reporter: she called the number on the website and spoke to a woman about buying a yorky. >> she told e me harry costs around $800. i told her i don't have that kind of money. and she says, like, how much can you afford to pay? >> reporter: williams tell us the woman agreed on $300 and promise d quick delivery. all williams had to do was western union the cash. >> harry would be on your steps tomorrow morning. >> reporter: but the pet never showed and days later williams realize she had been duped. >> you live, learn and pay for your learning never to do anything like this again. >> that's just too bad. williams said the website was

. >> my name is harry hairston. >> reporter: when i asked about the grant money, i was put on hold fore. >> after calling back two more times in less that be one minute, it became clear no one would talk to me. nicole realizes she'll never see her money again. >>. i don't want anyone else to get scammed and fall for it the way i did. >> protect yourself. the trade commission says don't give out your bank information. a real government agency won't ask you to pay for a grant. and file a complaint if it you think you have been a victim of a government grant scam, file a complaint with the federal trade commission. >> auz ys you see, severe storm moving through the area. the radar very active. take a look at your screen right there it is. >> here's a live look over the navy yard. cloudy skies there covering the area. chief meteorologist tammie souza has your most accurate forecast. >> we do have storms making their way out of maryland and into delaware and across south jersey. philadelphia starting to clear out with a little shower activity. a lot of intense lightning with this batch of s

. >> decided to contact harry hairston and nbc 10 responds. >> makes a special promise to you.sted policy, if you don't get a printed receipt for your order, you food is free. >> i paid for the order. >> this past march. purchased nearly $70 worth of food at this westchester. got her order and started to leave. she tells us, just before leaving the sandwich shop. she realized she didn't have her receipt. i could see it sitting in the printer of the register. she wanted pr e ed prix momo to policy. >> she contacted the owner. and he also did not honor the policy. she reached out. we contacted the corporate offices and acknowledged the cashier failed to give the receipt. then sent this e-mail to her, promising her a refund. >> totally resolved the issue. got my money back and the policy has been adhered to. >> help support her claim. she took a picture of the posted policy to prove there was one. pennsylvania bureau of consumer protection says the company must keep a promise that it advertises. if you have a consumer problem with nbc 10 responds or telemundo, let us know. best wa