she turned to harry hairston and nbc 10 responds. what happened? real issue with this. our viewer tells us for three months she tried to get answers, but only ended up with false promises. >> reporter: this is julie's dream kitchen. . she said she's been building it since spring of this year. >> i ordered a new sink, new countertops, new stove and mike waive. >> she's down to the final touches like the back splash. >> to complete her project, she said she just needed the company, solid wood cabinets to deliver the cabinets she ordered. >> they wanted to make the delivery that three of the doors were on back order. >> that was back in march and the company promised to deliver the doors in april. >> i waited until may. >> reporter: she says when she called the company for answers, they told her to expect the doors in june. she tells us she waited until july, called again and got another delivery date. >> she said, end of september. >> i said that's unaccept isable. >> e she called nbc 10 responds. >> this is harry hairston. >> reporter: we contacted

harry hairston tells you what you need to know about the warranty so this does not happen to you. >>> plus, the story everyone is talking about. eclipse excitement. we're showing you the best video and pictures from coast to coast. >>> and the search continues for ten missing sailors after the "uss john mccain" was involved an accident. the effort to find them next at 5:00. >>> right now, widespread search operation is under way for ten sailors. "uss john mccain" was hit by an oil tanker just before dawn yesterday as it headed for a routine stop in singapore. along with the ten missing, five sailors are hurt. it's the second such accident in as many months for the u.s. navy. mattis said the navy is launching a broad investigation. >>> to the terror in spain and major developments today. police shot and killed the driver of the van from thursday's deadly attack in barcelona. people called police after spotting him near a train station about 30 minutes outside barcelona. police caught up with him and say he was wearing a suspicious belt. that's when they shot and killed him. now this ma

that's when he took his beef to harry hairston. >> also the eagles take on the dolphins tomorrow at the link. we are your official eagles station. carson wentz is preparing for the big game. >>> a local gas station robbery caught on camera. a man walks in, points a gun at the clerk and police need your help to catch the suspect. >>> leaving behind a legacy. jimwayland always worked for the people. we remember the late lawmaker next at. >>> tonight many in atlantic city are mourning the loss of a a senator that served the shore town for decades. >> jim rose to prominence in the '90s when it was the destination for casino visitors. wayland just returned home from post surgery rehab. >> earlier this summer, he had cancer sells removed from his kidney. >> he talked about atlantic city. lawmakers are reflecting ob his legacy. >> the state lost a giant when died. >> it's going to be not just atlantic city but the entire region. >> reporter: described as a public servant, jim wayland suffered a heart attack tuesday at his house in atlantic city. originally from philadelphia, the temple univers

he turned to harry hairston and nbc 10 responds. >> talk about a headache. our viewer waited months after months after months before he decided heed nbc 10 responds. >> this is video taken last year. he teaches and organized this trip for his students. one student nearly missed the trip. the travel agency he used to purchase the tickets. >> i called to get it back. and. he said i need to buy a new ticket. from the company promised to e refund the original ticket. more than one year later still no refund. he says he contacted the agency ten times. >> this is harry hairston. >> we called travel help. a supervisor says his refund request didn't reach her desk as it should have. this e e-mail, the company offered its deepest apologies. adding mistakes sometimes happen. and blames the refund delay on internal communications. two days later the company refunded him $1,163.34. plus the additional $135.54 he paid for the new ticket. >> thank you so much. >> e he tells us he put the money towards another trip to nigeria. this one in november. you just got to make sur

they decided to contact harry hairston and the nbc 10 responds team. >> our viewers thought they hadreat deal until they got unexpected mail from the company. >> there's one canister here. >> they hired terminex to get rid of termites. they buried canisters filled with insecticide. >> it's been working good. >> the couple financed a $1200 charge and took advantage of a clause allowing them to pay the bill in full within 90 days interest free. >> when you have to pay it off early, you're thinking? >> great, we don't have to pay the extra money. >> reporter: but three months later, they billed them more than $118 for interest fees. >> i was confused and then i got a little upset. >> reporter: she contacted them right away. >> when we started call, they gave me another number and i talked to that person. that person referred me to someone else. >> reporter: she tells us after three weeks without answers, she contacted nbc 10 responds. after we went through her documents, we called the company. >> this is harry hairston. >> reporter: they promised to review the case but would not provide

harry hairston tells you how to protect yourself. >>> plus a home grown philly kid with a heavy weightdream. you'll have to go through him if. you want to watch mcgregor and mayweather fight tomorrow night. all new at 6:00. >>> a viewer tells us all she wanted to do was con ssolidate r debt. >> looking for a loan online led to more financial trouble. she's sharing her story with harry hairston and nbc 10 responds. >> she does her best to make ends meet. south philadelphia mother says she's applied disability but it isn't enough to cover her bills. she went online looking for a consolidation loan. >> i only needed $3,000 to con sail date everything. >> reporter: but she thought her prayers were answered when a man called saying her loan was approved. >> they told me i had to pay a processing fee. >> reporter: the request for fees kept coming. >> they asked for another $375 within a week. >> they requested to make the payments for gift cards. she paid over $1,000. that's one-third of the loan she applied for. >> at what point did you figure this isn't right? >> when they told me when i m

harry hairston, nbc 10 responds. >> best advice, before you let anyone do any work on your computer, house, anything, ask if there's a fee. if you have a consumer problem, just let us know. those are all the ways you can reach out to us and we'll respond to you. >>> ten minutes before seven right now. a few minutes before the start of the "today" show. >> savannah guthrie and craig melvin in new york with a preview. >> good morning. >>le good to see you ladies. coming up on the show this morning, another round of rain from harvey leading to new devastation in texas overnight. the president is going to head to texas this morning and even more rain and flooding is on the way. the threat is now expanding to louisiana. live across that region with complete coverage. >>> also ahead this morning, amazon slashing prices on day one as the new owner of whole foods. will your favorite grocery store now follow suit. >>> then exclusive look at what could be the future of pizza delivery. show you how these tasty pies could be delivered to your doordoor when we get started on a tuesday morning. >>

. >> when that didn't happen, he contacted harry hairston with nbc 10 responds. >> when his 90-year-oldher's tv went back, mark step in to help. >> my mother loves to watch the news. she'll get up at 4:30 in the morning to start watching the news. >> reporter: his mom purchased a samsung television in mar of 2015. >> this was going to go in the bedroom upstairs for her. >> reporter: one month after the warranty expired, it stopped working. so he went online and contacted samsung and asked if it was still honoring the warranty. samsung did and repaired the tv. >> it was only a matter of three to four weeks later it stopped working again. >> reporter: samsung made a second repair and it broke a third time. he asked for a refund and samsung declined. >> i think three times is morning enough to show you there's a problem with this tv. >> reporter: so he contacted nbc 10 responds. after we checked his documents and contacted samsung, it reviewed his case and decided to refund him the $278.17 his mother paid for the tv. >> i got you involved and next thing we know we got a check, it was great

harry hairston takes on her warranty bat. that's straight ahead. >>> cape may is waking up to the clouds covering this morning. rain is coming. first alert meteorologist bill henley says to take the umbrella with you. >>> an artist says he's heartbroken after someone stole a treasure ed painting he made his wife. the painting is called proud walker. it was on display in an art gallery. he painted it a few months before his wife lost her battle with lung cancer. >> return it, i won't press charges. you took something personal from me. >> the painting was not for sale and was supposed to be part of a e showls a cocktail drug found in tiger woods system during his dui arrest. it was a mix of drugs. they were listed in the report. woods said he made a mistake trying to treat his back pain and sleeping disorder without medical help and is now working with doctors. last week he entered a program that could clear his criminal record of the may dui arrest. >>> in kooufr, canada, a woman is dead after an accident on the set of "dead p

in some cases unclaimed proper >> harry hairston and nbc10 to charge you for a free servic >> rep johnect you with your money. he's been busy this past year unclai property. >> over 17,000 claims and >> rep whether uncashed >> we attempt to do our best to rightf owners. >> rep getting property should you. >> if you attempt to reconnect organi of that is free. >> rep that hasn't stopped some websites called finders >> each finder is charging a some finers charge as little as $1.99. some finders charge percentage. some websites charge up to 15%. >> there should be no reason for you pay to reclaim property. >> rep search your name on the state's unclaimed property websit here's some tips. make sure you are visiting your still unsure? call your state office of unclai >> all great advice. >>> nbc 10 news at 6:00 is next. >> here's jim rosenfield. >>> we continues to follow the terror in spain. two attacks hours apart. where the investigation stands plus the new information we >>> concerns about safety after shore. >> vigilance is at an time high. >> rep ted greenberg. the surf is extremely

our own harry hairston was on hand to help emcee tonight's event. audience enjoyed great music and some really great weather. but now summer heat and storms are in the forecast. here's glenn "hurricane" schwartz. >> we're not going to get into extreme or dangerous levels. it was a great day for baseball at citizens bank park. it's still in the 80s in philadelphia and 70s in most of the rest of the area, even 60s out there. but that urban heat island. that is roaring tonight. 83 at the airport. and society hill. 82 in port richmond. that's pretty warm for this time of night. even in late july. 12 degrees warmer than it was this time last night. 9 degrees warmer in allentown, 8 in dover. so that looks like it's going to set us up for a hotter day tomorrow. we only got into the upper 80s today. not going to take much to get to 906789 90. the humid was low, it's going to go to the steamy level on wednesday, but not to the oppressive level or dangerous level. we have dry conditions across the eriarea now. closest showers in the midwest and around the wes

how harry hairston delivered just in time for a labor day cookout. we just moved in about four months ago, but the living room's pretty blank. it's really nice when clients come in and have done some of their own research. working with a bassett designer was really easy. just kind of ties in very well. we love it! just kind of ties in very well. if what you see is what you get... then you've hit the jackpot. you can't fake steak. longhorn steakhouse. tonight's special, the great american steak dinner for $12.99. a center-cut sirloin with a side, plus a starter, or dessert. and for lunch, try one of our new burgers. like the bbq bacon burger. only at longhorn. >>> a warning about a popular link between supplement and lung cancer. a group of scientists discovered men who took high doses of violetamin b had a significantl higher risk of lung cancer and the risk goes up even more in men who smoke. the men in the study took vitamin b 6 or 12 well above the dose for ten years or more. doctorsen don't know why it increased the cancer risk. >>> kohls is push

. >> in an effort to get you to cough up cash, harry hairston has more on this warning and what you needo do to protect yourself. >> it's a scam that's hitting several counties. lehigh county is the latest scam canners are targeting. it starts with a phone call. according to police, the caller identifies himself as a cop with the lehigh county sheriffs office. police tell us that's untrue. so is everything he says. investigators say he tells victims you have failed to show up for jury duty or respond to a warrant. then adds you owe a fine and failure to pay will result in your arrest. to avoid jail, the caller tells victims to purchase a debit car to pay the fine. the sheriff says he issued this warning after about a half a dozen people complained to his office over the past week about getting the calls. >> our deputies do not collect moneys. nor to collect fines over the phone. >> plus in cases like, hang up and look up the sheriffs office number and call to report the call. that goes for any office where somebody says they are calling for demanding cash from you over the phone. >> ther

. >> let's go to harry hairston in that breaking news center with more on this. >> dramatic video, tense moment bfrs that shooting. that's what you're about to see. the new video of the shootout is from the perspective of one of the neighbors who was just feet away from the whole thing. you can see and e hear the shots go off yesterday. just moments before the shootout started, one of the gunmen's bullets just missed a 15-year-old girl watching tv inside her home. >> this is all that started before 5:00 last night on fair hill street. you can see bullet holes that mark the houses on that street. police identified jose gonzales as the gunman. he underwent surgery after officers shot him. back to you guys. >>> now new details on a story we first told you about as breaking news on nbc 10 news today. a dispute between neighbors ended with murder in chester county. the 51-year-old is now charged with first-degree murder. prosecutors saychart carter shot him once and to do over his body. >> this just in within the last 30 minutes. president trump sends a clear message to north korea that the u

harry hairston share what is you need to know so it doesn't happen to you. ♪ we buy any car dot com ♪e buy any car dot com ♪ ♪ we buy any car dot com ♪ ♪ any any any any ♪ did you know trading in your car at a dealer could cost you money? a recent study found consumers who trade in their car pay an average of $990 dollars more. so don't trade in... sell it.... to we buy any car. learn more and get your free online valuation now at we buy any car dot com ♪ find out how much your car is worth at webuyanycar.com ♪ hundreds of dollars on youmy car insurance. saved me huh. i should take a closer look at geico... (dog panting) geico has a 97% customer satisfaction rating! and fast and friendly claims service. speaking of service? oooo, just out. it was in. out. in! out. in! what about now? that was our only shuttlecock. take a closer look at geico. great savings. and a whole lot more. >>> a mass exodus continues in texas as hurricane harvey churns closer to the gulf coast. and the storm is only gaining strength. it was upgraded to a category 3 storm this afternoon. you see the mass exodus t

. >> but harry hairston shows the fbi warns parents who own smart toys be careful when letting childrenlay with one. >> reporter: you might say she has her hands full. this stay-at-home mom is the mother of three the oldest about to turn 8. this matter toy gives her a what happened the kids. >> it will say time for a story or something like that. >> reporter: it sounds like fun and games but the fbi said you shouldn't play around when it comes to smart toys. >> the notice that came out is focused on alerting parents to younger children who are now playing with toys that have the ability to dmoerkt the near net. >> open up the back and underneath is the usb port you can dmoekt your computer. >> reporter: some toys encourage children to use it. the evidences say some smart toys record your child's voice. >> there's potential not only for privacy issue, but even safety concerns if that data can be misused. >> reporter: her toy isn't singled out by the fbi. the warning is a broad one. we contacted the manufacturer multiple times. the manufacturer has not responded to multiple requests for a

. >> reporter: harry hairston, "nbc 10 news." >> make sure to delete that from your online banking page to make sure you are paying the right account. if you have a consumer complaint for nbc10 responds, or give us a call. that's so easy to do. >>> and we are 13 minutes from joining the "today" show. look who is back together? >> so where did you grow up? >> you know, i like long walks at sunset. capricorns. we are just getting to know each other because it has been so long. >> yeah. >> three long weeks. >> and it went like this. >> felt like years. years apart. >> anyway, good to see you. coming up on a tuesday here on the show, will the tough new sanctions be enough to solve the north korea crisis, or is the regime getting exactly what it wants. we'll talk about that and more with u.n. ambassador nikki haley to join us live. >>> and would you take a fitness class from an ex-convict. the claim to try to gain your business. >>> and we'll talk about the athletes to watch. >> when we see you on a tuesday morning, we're calling it reunion tuesday here on "today." back to you. >> i told you

what harry hairston says you should do if this happens to you. >>> new evidence today about why the zikaus is so dangerous for pregnant women. scientists say it attacks the immune system of the expectant mothers similar to hiv. the virus is then able to spread and increase the chances of harm to an unborn baby. because pregnant women's immune systems are already weakened, they're more prone to infection. >>> it's been recommended for years and years but a new study shows fewer than half of parents always put their babies on their backs to go to sleep. researchers at yale found more than half of moms sometimes place infants on their stomachs or their sides which you should not do. and that's increasing the risk of sudden infant death syndrome. the study shows women with little education are more likely to use the stomach position. >>> uncomfortable conditions making the return. we are talking temperatures with the humidity making it feel like triple digits. more on the heat and humidity and whether we'll stay dry for the rest of the week in the most accurate weather forecast. >>> ahead at

so she contacted harry hairston. >> this arkanscade we always play. >> my father and i have always donecart racing, bumper cars, whatever we could do. >> and the competition was fierce. >> there was no like letting the kid win. while shopping in 2015. fisher spotted a company called drive the dream. detailed how you could reserve a spot to wheel an exotic car around a racetrack. paid $340 to reserve a spot for her dad. she purchased the ride for her dad as a christmas gift. >> he was so excited. >> scheduled the dad's drive for 2017 memorial weekend. when she tried to confirm two months before the drive, there was a bump in the road. >> march comes and we try and call. no answer. >> then came april and may. still no word. >> so she contacted nbc 10 responds. >> want them to be held accountable. >> we contacted the company representative who sold her the reservation. he told us the company got busy with so many reservations it dropped the ball on fisher's deal and never scheduled the drive as promised. >> two days after harry called we got a check in the mail. thank you so much harry. yo

plus harry hairston will explain how you can keep yourself from becoming a victim when you donate to nbc 10 will host a hurricane relief drive this thursday 6:00 a.m. to 6:00 p.m. you will be able to call, text or logon to help donate. nbc 10 will provide updates on tv, online, on our social networks throughout the day. now an update on our forecast. >> today, things will stay dry. tomorrow we may get tropical moisture, not from harvey. windy, 75 tomorrow and better off the rest of the workweek. >> thanks for watching nbc 10 news at 11:00. [contemplative music] ♪ >> lani: i'm sorry. i can't get comfortable. >> jj: hey... it's okay. i know you're worried about your dad. >> lani: and i'm furious with eli. the guy...totally used me. he recruited me to work with him, knowing full well that he was gonna arrest my father. i will never forgive him for that. >> eli: come on, hope. call. >> valerie: back at the scene of the crime... where you had an innocent man arrested. >> eli: mom, we don't know if abe is innocent. >> valerie: oh, would that even matter to you...guilty, innocent?

. >> she says when her efforts to get an issue corrected went no wrrks she turned to harry ha hairst hairstonouch in 2012, but never expected to start fading just four years late person. >> this was the worst and the most embarrassing eyesore. >> reporter: she says her doog was just a pup when she bought the koufrp and that's why she purchased a 7 year warranty for have a protection. and she says the warranty company sent out a repairman and he told her the damage was normal wear and tear and her policy wouldn't cover about. >> i was stunned. it's not possible, this is definitely not normal wear and tear. wr wr wrrt. >> reporter: so she contacted macy's where she watpurchased t couch and the company agreed that it was not normal wear and tear and even contacted the warranty company on her before. >> the warranty company still wouldn't bundge. >> reporter: she finally contacted us and they reachedhe see if thinking could be done. the warranty company stood its ground. but the company ceo told nbc 10 responds the dog may have caused the discoloration. but macy's decided to step up and gave her