last year, 85% haworth satisfied in whole or in part with the process. moving to of reach, how reached during the first quarter was minimal. the investigators perform a lot of the outreach activities and they could not because of this low number of them and their need to investigate cases. the most of the average work was done through the court later. as well as our policy analyst. she attended the alternative dispute resolution conference as well as a community board training. through community boards, we are able to attain that volunteer mediators. and in other jurisdictions, they pay for the mediators. in 7 cisco, our mediators perform the service at no cost. moving to the policy, as you are all aware, the average work included the crisis intervention team project. to establish a crisis intervention teams through a collaborative process between the department. she was also involved in the juvenile protocols project. and an implementation of that general order. i also made a presentation during your commission meeting held in the northern district. we