tour guide hayden marshall-inman's brother mark could see the volcano from his home. contact i had was from my wife, and she could see some smoke. she said, "what's going on? is that white island?" i said, "what do you mean?" she said, "i can see smoke. is that white?" and i said, "oh, i'm going to have a quick look." i made a few phone calls, firstly to my dad, and he's, "did hayden go to work today?" was one of the first things, you know? when we both couldn't get hold of him, we just made the assumption that he had gone, which he had. he'd gone as a guide rather than a skipper this day. stephanie: as news of the eruption spread, a group of helicopter pilots who regularly took visitors to white island launched a remarkable rescue operation. tom: it was about quarter past 2:00. my phone rang and another pilot, luke lamont, who works out at kahu, rung me and said the island looked like it was blowing up. i didn't know if anyone was on the island. i just decided i was going to be more help back at the hangar if there was anything i could do to help. [helicopter rotors]