he's just really focused on getting what he's there for. >> reporter: so, max and hayley created thisdreamed a dream" from the musical "les miserables." ♪ wait your turn and stay in line ♪ ♪ we all have a place to be ♪ ♪ now i shall drink the drink ♪ >> reporter: they call themselves "les miserabaristas." >> it was all my pent up sadness and frustration. and i took it to a creative outlet. >> there's one instance in which this lady told me, "you don't know what you are doing?" and so, i took the caramel drizzle and i wrote the letters "fu" on top. >> reporter: so, if you've been rude, check your pumpkin spice latte for hidden messages. and then, there's this guy -- >> i had a customer threaten to stab me one time. >> reporter: let's call him "bill." he still works at starbucks and writes a blog called "your barista hates you." he insists on full disguise because he fears he'll get fired for spilling the beans. >> our number one tool in the arsenal is definitely the decaf button. >> reporter: they'll decaf when you ordered caff. >> just out and out rudeness is a quick way to get a deca

>> look, hayley barber had a problem. he apologized in that if anyone was offended kind of way.aid, there are things that used to be you know socially acceptable to say that aren't socially acceptable today and for good reason. so someone, especially hay lay barber, son of the south, should know that saying things like tar baby and other things that he had said in the past, whistleing dixie was one of the things he said a few years ago just aren't acceptable. hayley barber is one of those people who i actually respect because he is a good politician, but when it comes to race is a huge blinder. >> while we're on the topic of race, charlie wrangle. >> my old buddy. >> he's trying to explain why he tauld tea party republicans white crackers. the long-term congressman said he thought white crackers was a term of endearment. >> please. please. these people ought to know how to make the second statement rather than the nisinitial statement. >> let's go right to hayley a. term of endearment? >> please. >> i'm from the north. i know what that means when you talk leak that. >> you are f

dr robert hayley was at the written. >> this was not a fault of the hospital, the nurses. it was not the fault of the c.d.c. everybody thought it would work, and so when it happened. it was - i like to think of this, this was a blindspot from all the experts and the whole country. when the nurse was infected, i failed. >> reporter: from supporting hospitals to deciding that ebola patients should be in specialised hospitals, to the early days, the leadership of the c.d.c. appeared to be playing catch-up. and local authorities sometimes went against the science to reassure a public. in texas, disinfecting a school where children had minimal contact with duncan. for officials, striking a balance between extraprecautions and sticking to the science is a challenge. after craig spencer's diagnosis, nurse kasi hickox was put under forced quarantine, a tent in a parking lot. after returning from west africa. her quarantine sparked debate and outrage about the stigma cast on those treating ebola. there was in reminder from dr craig spencer. >> my case has garnered international att