justin, did you hear about poor old hazel quinn? no. don't tell me she passed away. worse. she was picked up for shoplifting and thrown into jail. they can't put a good woman like that in jail. what are you talking about, quigley? anybody that steals deserves to be in jail. hazel quinn is 78 years old, and she was hungry. so she stole a can of tuna. chicken of the sea. it's a good thing the government raised social security five percent, right, arch? clam up, you. well, we got to be going now. i sure want to thank you for the lovely way you took care of me. i'd like to do something to sort of make it up to you. give you one little piece of advice. one good turn gets most of the blanket. you're so clever. oh, i'm not really that smart, but people expect an old man to be wise, and i didn't want to disappoint you. come on, jo. well, let us know when you get settled. we'd like to see both of you again. gloria: wait a minute. how would you two like to be new grandparents? i don't think we got time. no, no, i mean, like foster grandparents, for all of us. oh, i don't need no kind

cbs 2's hazel sanchez with one victim's story in this consumer alert. >> reporter: michelle quinn filed her taxes online and had her identity stolen not once but twice. >> it's a very scary feeling. sometimes i wonder what did i do wrong. mother of three says she doesn't know how the hacker got her personal information last year, but once the id thief had her social security number, the hacker accessed her account with a popular online tax preparation service and stole her refund. >> someone actually hacked into the site where they process the transaction and the switched the bank account information. >> reporter: quinn says this year she chose to use a different online service but her return was rejected. >> we checked the reason and it was because they found another return under my social security number. >> reporter: quinn says someone used her personal information to open a second account with the tax preparation company she used last year. >> all they need is a name, address, maybe, date of birth, social security number. they are off to the races. >> reporter: adam levin founder of