marketing expert and change agent jeffrey is the head of the hazlet dprgroup and larry winge the author"grow a pair." larry, nice name. >> thanks. >> that is a memorable name for a marketer. all right. well, great to see both of you guys. >> it's always great to be here. >> what i was thinking as i was watching this, a bunch of things about why they're successful, but one of them was something someone told me this weekend, which was tell, don't sell. these people clearly walk the walk. they're experts. they got the expert to talk to the customers. you know, the customer who was an expert. and that is the best marketing you could do, right, jeffrey? >> well, always about being the brand that you are, being the promise that you want to deliver. that's what brand is all about. that and something you put on a cow or a horse. does fear work? absolutely. but every emotion works. it's just do you want your brand associated with that? i mean, certainly there are companies. remember the y2k scare where we went out and got prepared and people used that? and then nothing happened. the key thing fo