i'm heather imboden, i'm with communities in collaboration. we're an oakland based consultant. we also do program evaluation. i'm here with my colleague, shenay hawkins who also supported this project. i'm going to breeze through the beginning of this presentation because abbie so thoroughly covered a lot of the introduction, so we're going to talk to you about the work we did. we're going to focus on what we heard from members who participated in this process, both through the focus groups and also through an online survey that was made available for members who are not able to join us. and then we'll talk about the implications for hss and some of the things that hss is already doing to address the needs that were heard. so abbie covered the purpose of the engagement. i'll recap. it was to hear the experiences of members and understand their priorities, but also to test those health care models presented to the commission earlier in the year. and understand what the questions and ideas that members had about those models might be. we targeted active members and retirees who a

this will be done by both -- are you presenting -- by both heather imboden, principal communities in collaboration as well as shah nay hawkins. >> i'd like to focus this on the board meeting that delivered in-depth content of the rapidly evolving market place. that covered the impact of industry activities at a national and local level, defined the major players and opportunities in today's health care ecosystem. outlined a spectrum of health care design, explored factors driving health plan market assessments today and models for the san francisco health service system. the opportunity to hear directly from members allowed them to give voice to their health benefit experiences. this process was an additional step in informing the health care market assessment. following that in july, we announced plans with support from communities in collaboration, specializing in inclusive strategic planning, research and evaluation. we shared a comprehensive outreach plan with the health service board targeting diverse members, and adult dependents who could speak to health care priorities for ou