i'm heather imboden, i'm with communities in collaboration. we're an oakland based consultant. we also do program evaluation. i'm here with my colleague, shenay hawkins who also supported this project. i'm going to breeze through the beginning of this presentation because abbie so thoroughly covered a lot of the introduction, so we're going to talk to you about the work we did. we're going to focus on what we heard from members who participated in this process, both through the focus groups and also through an online survey that was made available for members who are not able to join us. and then we'll talk about the implications for hss and some of the things that hss is already doing to address the needs that were heard. so abbie covered the purpose of the engagement. i'll recap. it was to hear the experiences of members and understand their priorities, but also to test those health care models presented to the commission earlier in the year. and understand what the questions and ideas that members had about those models might be. we targeted active members and retirees who a