so that concludes my director's report, but at this point i would like to ask heather kitel to go over the complaints we received last month and the request for service for accommodation that came in within the last month. >> thank you. >> good afternoon council. this month we received 102 inquiries. 85% were from the public and 14% of these inquiries were from city departments. our office provided technical assistance for 24% of these contacts. we also provided information and referrals for 66% of these contacts and we conducted service requests for 24% of the contacts. the topics of the inquiries were about service and support animals and disability accommodations and housing, businesses and education and employment. contacts also requested information about affordable housing, benefits and case management services. people also called to report bed bug infestations. in the month of january we received three ada complaints, three curb ramp request, one request for accommodation. the request for accommodation we received was for an individual who are seakt concerns about the garfield p