. >> our second lady is heather mcmurray, 42 from manassas park, virginia.y lost 15 pounds. good for her. so she was thrilled to have the opportunity to get a brand-new look to jump-start this new chapter in her life. let's hear her story. >> okay. this is how we found you in the plaza. it is raining, but let me see what you really look like. >> all right. it's hard to look fabulous in this weather, but you're single and you want to look hot. >> right. >> what do you hope to look like? >> i just hope to look like a better me. >> you're going to look stunning. we are going to pamper you for three hours. are you ready? >> i'm ready. it will be great. >> she's here with her friend, erin. erin, keep that on until we tell you. one last look at heather. let's bring the new heather mcmurray out. all right! erin, take a look at her. >> oh, my god! wow. >> love that hair. turn around and look at it, please. >> whoa! >> look at that. >> i know. >> doesn't look like a bowl or frumpy anymore. >> just gorgeous. >> tear yourself away from yourself for a moment. there you

let's bring the new heather mcmurray out. all right! all right.or a moment. there you go. what did you do? >> again, heather had a major hair problem. two haircuts, short in front and long in back. >> right. >> we blended it together with wonderful layers. it's sexy, hot,'s si to care for. her hair was a bit dark. i softened it and defined the features with natural-looking makeup. >> so sexy. jill, that outfit looks like it could go places. >> you know what, she lost 15 pounds. she needs basics. white house market jeans, two sizes down from what she thought she was. a great allen tracy blouse. >> isn't that the greatest feeling in the world, finding out you're two sizes smaller? >> exactly. i don't have to pull them up. >> she's amazing. she always cares for everyone and i think it's great she gets to do something for herself. >> let's bring kerry out and a p big round of applause. >> thank you, louis, so much. up next, sara gets webtastic. everywhere you go, america, i see your cup of joe goes with you. how nice of joe to, how you say, have your