my name is heather reynolds and i'm president/ceo of catholic chair tizz ft. worth. let me get right to my main point. poverty is complex and often cyclical. poor parents have poor children, and poor children often become poor parents. the cycle continues unless it is broken. case management is the critical element in moving someone from government dependency to self-sufficiency. that is why we believe that case management has got to be an integral part of the conversation on how we reform our approach to poverty. first, case management allows us to work with a client in an individualized way. every day in ft. worth, texas, we have over 300 people coming to our organization for help. each individual's poverty looks very different but we typically see three main types of poverty. chronic poverty which results from a combination of factors such as age, significant disability, or mental illness. people who are going to need safety net services the rest of their life. the second type of poverty is situational poverty caused by divorce, unexpected health care expenses, an