. >> the next council member that would like to speak is helen smolinski, and after that, orkid sasounni. >> yes. just briefly, miss yanga. in addition to the planning department, the assessor's office. there's something within the assessor's office where you can apply and say i'm doing this to make my house accessible for a disabled person. let's just say there was a lot of back and forth and you know -- to -- to no good end at the end, you know? they just wore us down, but that's something else that should be looked into, considered, etc. because we're making our home accessible. and it was -- and maybe -- and maybe -- and you know, maybe this issue is part of my frustration when i'm talking with you, so i apologize. >> no, right. >> it's just it's government bureaucracy, and you're the face right now. you're a good sport for listening to us. >> no. you clarify what the issue is so we can make sure we note that. as i said, we are talking to other city departments, and if we can make sure that we raise these particular issues with their sister agencies -- >> yeah, it impacts the propert