. >> renata, actually, once you pinned her hair back, had a diagnosis, what's called a hemifacial microsomia. >> reporter: and what is that? >> half the face is smaller than the other side of her face. and that's why this nose is leaning to the left. >> reporter: is that an unusual thing? >> it's actually not that unusual. it just doesn't get treated that often. we make a little poke hole here. >> reporter: then, he unveiled his treatment plan. >> so it'll balance her face. >> reporter: and it involved more than just a nose job. he offered renata a new chin as well. >> it's just something i've been thinking about, that we were thinking, something we want to do. >> reporter: wow. we're pointing out something else that she didn't even -- she wasn't even worried about. >> when someone comes in to me about a nose problem, i pin their hair up because i want to look at the whole face. the nose, the eyes, the lips, the jawbone, all have an interrelation. >> do you want to do the thing what he's talking about, the chin? do you understand what he was talking about? >> yeah, i understood. >> what do y