. >> reporter: herndon is one of 20 people robbed in palo alto since 20th. police told a packed community meeting tonight, while no one was seriously hurt, they're concerned the confrontations may turn violent. >> the one common denominator is firearms are being used. >> reporter: police are stepping up patrols but say it's hard to know where to target enforcement. they're happening all over town, many on dark, quiet residential streets. in nearly every case, the suspects strike twice. police say do what the robbers say especially if a gun is involved. advice herndon said may be hard to follow at the moment. >> he stood in the street and said, "hand over your wallet." i said, "i won't give you my wallet but i'll give you all my cash." i was really mad. >> reporter: investigators hope anger translates into awareness. >> i'm not going to feel different at night. >> reporter: herndon says she's not staying home. now, police say they have made eight arrests connected to six of these cases. and they say that some of the suspects are from out of town and some here

most notably with his work with the herndon alliance that has worked with so many of us. so we're thrilled that jeff is here with us. he is going to share some of his research with the powerpoint presentation. so, jeff, i don't know if you want to just -- >> right, i think i should probably go to the dais. thi i think the remote control is probably up there. all right. we have the deck? >> there we go. so thanks for having me back. i think that this is a significantly more exciting time to be at this conference than last year when i was here, which was immediately after the election of scott brown, when the future of the affordable care act was very much in doubt. i think that we're all a lot more hopeful this year. and i think the challenges that we face which are challenges of implementation are challenges that we'll all gladly take in exchange for having gotten this law passed. i want to talk a little bit about where we are now and about how we talk about the affordable care act. i'm going to run through a little bit on public opinion and then i'm going to run through

most notably with his work with the herndon alliance that has worked with so many of us. we are thrilled that jeff is here with us. he is going to share some of his research with a power point presentation. i don't know if you want to -- >> is it probably go up because i think the remote control is up there. >> we have the deck? >> there we go. thanks for having me back. i think this is a significantly more exciting time to get this conference than last year when i was here, which was immediately after the election of scott brown, windy future of the affordable care act was very much in doubt. i think we are all lot more hopeful this year. the challenges that we face, which are implementation challenges, our challenges that i will gladly take in exchange for having gotten this law passed. i want to talk a little bit about where we are now and about how we talk about the affordable care act. i will run through a little bit on public opinion and then i will run through some of our own research on messaging. as we heard from stephanie earlier, support for the affordable care