. >> once patty was kidnapped, the hearst home in hillsboro became a place the reporters went to every. >> in kidnappings, you normally don't go to the media, but in this case, it was a media frenzy right off the bat. >> here at the hearst mansion in hillsboro, the phones ring constantly and telegrams are coming in heavily, but, again, not from the people whom the police and hearsts desperately want to hear from. >> there's not really anything new. >> you've all the been wonderful. >> we sit by the phones, and we answer them, and we just hope whoever has our daughter will turn her loose. we don't know who they are. we don't know when we'll hear from them. >> they were controlled when they were on camera, and for the most part, they said the right things. inside the house, it was -- it was -- it was pretty dark and gloomy. a little bit of a roller coaster. the house was more like a command post. before i got there, the fbi had already set up. >> it's a measure of the influence of the hearst family that they don't go to the fbi, the fbi goes to them. >> it was frustrating. i didn't feel