that comes from holly pattenden at busins monito international, a risk consulting firm. for the record, bp is one of many clients that seeks information from her firm. welcome, ms. pattenden. >> thank you. >> what can you give us of the significance in change of leadership at bp? >> the most important aspect is that tony hayward is going. he's been so unpopular because of the impression he's given, both with the u.s. government and with the broader u.s. public. and this change of leadership is really a way to try and restore bp's reputation in the u.s. >> so is his departure more about show, the pr image war or the substance of change in direction for bp? >> i think it's both. certainly bob dudley's tact and diplomacy are going to stand in his favor when he has the enormous task of rebuilding bp's reputation with investors and the public. but also, he's going to have to bring in really quite broad reforms to bp. one of which is going to be making safety absolutely paramount in all concerns of the company. >> we heard today also about this incredible third quarter $17 bill