. >> the hostage-taker, 34-year-old holly sefia, has been smoking crack cocaine and drinking alcohol. she demands to use a phone and calls family members to tell them she wants to die. brian wilson, now chief of police in nearby federal way, washington, responds to the incident. >> i think she knew that the actions that she was taking would produce a police response. she's clearly threatening the life of another, you know, innocent person. >> the hostage-taker calls police and local tv stations, which send news crews and broadcasts the tense situation live. the victim's family sees her on tv. >> my grandmother called me very frantic saying, wayne, they're going to kill your mother on tv. and i said, what? >> dolores is a single mother with five sons, three of whom race to the safeway fearing the worst. >> i thought from the very beginning that it wasn't going to end well. when i looked in the girl's eyes and saw that there was something lost and the knife against my mother's neck and you could actually see it on her neck, i didn't think it was going to end well at all. >> police proce