horace holmes, abc 7 news. lisa: still ahead, these machines are meant to diagnose and sell -- and help save lives, but lisa: welcome back. some life-saving hospital quitman contains almost no cyber security. as 7 on your side, it can be used against you, made legal, and there is very little being done to fix the problem. when you are sick or injured, you depend on life-saving , ctcal equipment, m.r.i.'s scans, and drug infusion pumps that deliver everything from pain medication to chemotherapy, all designed to save you. but the way that equipment is bills could put you in more danger than you ever imagined. >> the cyber security on my smartphone versus the cyber security built into the medical devices -- which has more security? >> the smartphone, definitely. lisa: billy is a cyber security expert who has examined for the department of defense, google, microsoft, and others. in their spare time and their own money, he and his business partner, jonathan, buy and deconstruct vital hospital equipment to find acce

horace: i'm horace holmes here in the "7 on your side" help center. the topic here today is the i.r.s. phone scam. the experts are here to answer your calls. 703-236-9220. on the other side of the break, we will tell you how the scam works. alison: but first, here is a look at what is coming up tonight on abc7 -- leon: "7 on your side" tonight for help with one of the most costly scams in america. troubleshooter horace holmes standing by in the abc7 help center with help for you with the phone bank. horace: this i.r.s. phone scam by far the number one scam that we get telephone calls and e-mails about on "7 on your side." it all starts if you are a victim with a phone call. [phone ringing ] >> nonstop. non-some. 8:00 in the morning started. until 6:00 at night. horace: jeff and his wife celeste said when the calls started coming they shock. >> oh, my god. we're in trouble. the i.r.s. called. horace: the man on the other end of the phone said the couple made a mistake on the tax returns and owed the government. >> we better pay this. >> the caller said

horace holmes has the story. race: like any passionate ballerina, she is transformed when she dances. >> this is why i'm here to teach the children. >> this transforms her to a swan floating across the floor to move with grace and ease to defy ravages of time. 98 years old. she is a marvel. >> i'm still here. filled with the sound of laughter and footsteps of those she taught is now quiet. these days smith dances alone. >> that is where the water came in. >> the pipe burned in the building next to her studio that poured water in and caused a flood. more than i can handle. i know people want to help me. i need help. >> posture, pictures, chronicling lost. the deavor stating is the board of the dance floor were warped by the water, ruined. forcing her to close the doors. the insurance company denied the claim stating according to smith the person rending the building is responsible. >> i sent him a registered letter. i haven't heard from anybody. >> the burden to fix this to reopen falls on her 98-year-old shoulders

but they had enough power on the cell phone to call "7 on your horace holmes got them huge results. ay they were at the wits' end and fed up with the cable provider of 17 years, cox communication, may be an understatement. >> i am at a loss. a lot. horace: it started when the cable went out. cox technician responded. >> he drilled a hole from my kitchen to the outside. and he drilled into the main power source to the house. horace: then a crack. sparks flew. >> relatively new siding was burned. horace: they say cox technician left with the power on but the main power line was cut. after a night of worrying they called dominion power. >> they seemed so stressed by the whole thing they cut the power to the house. horace: hours temperature rising in the home. food spoiling in the fridge and the freezer. >> all the food here is no longer any good. horace: call after call to cox produced no help they claim other than to tell them to call an electrician. they did. $1,1200 later the power line was fixed. while "7 on your side" was there the county inspector gave them the thumbs up. >> calle

complex are fighting to get back rent a judge agrees they overpaid. "7 on your side" troubleshooter horace holmes is live in northwest at their protest. horace: they are gathering here behind me at 1320 nicholson street northwest. some say they are owed thousands of dollars by their landlord. >> how much does the landlord owe you in your opinion? >> around horace: $7,000? >> $7,000. >> he says lived at the apartment for 18 years. for the past couple he and the other tenants -- >> coming from the upstairs apartment. coming down on the ceiling. it is landing on the kitchen sink. >> conditions have deteriorated. >> one problem we have garbage in the basement. the rats come in because there is so much garbage. from there they climb up in the apartment. horace: at the same time, a couple of years ago the land lord filed hardship petition with the city. landlords are allowed to file hardship petition if they are making less than 12% profit. the lard lord raised the rent. they help the tenants organize and challenge the rent increase in court and the judge ruled in their fair claiming the landlord filed

horace holmes monitoring this developing story for us. horace holmes?ace: a real tragedy unfolding. the pictures there. coming out of virginia really telling the story. nine inches of rain has fallen. 100 homes are damaged or 500 people stranded overnight in a shopping mall after a bridge nearby just washed out. there are stories of people that had to be air lifted off the roof of their home and many others rescued after being trapped in their cars. the death toll. it's now risen to 14. >> as far as i know, of course you can see they are bringing bg in the swift water rescue. i can't get home. i live on river side. i'm stuck. i can't get in or out. >> we had a flood in 2003. it's nothing like this. horace: wow, the pictures are unbelievable. the governor declared a state of emergency for most of the state. national guard has been deployed. the eastern panhandle of west virginia the closest part to us in d.c. did not suffer any of the flooding but the residents there are now gathering supplies to send to the southern part of

to gather outside the northwest apartment building to protest. "7 on your side" troubleshooter horace holmesoins us now to explain what is going on right now. horace: this is a building here, 1320 nicholson street. this is a sign, the protesters or the tenants are holding up to gather here in a few minutes. some of them say they are owed up to $8,000. they say that the landlord hasn't returned their money. >> the only thing we ask to me it is just greed. give me my money. >> we have 50 or 60 tenants who livid in this building -- live in the building. they are expected to come here in a few minutes and start the protest. tonight we will take you to the protest and get reaction from landlord. reporting live, horace holmes, abc7 news. jonathan: the next story will get folks talking. with we heard of drags that are trained to smell for drugs or explosive. a dog in utah has a he goes after porn. alison: this is interesting. 17 months old a black lab named url. u-r-l. get it? he can locate hidden storage devices, thumb drivers and s.d. cards and tablets. if thigh think someone has child porn they

that is when the call went out to "7 on your side" troubleshooter horace holmes for help. gerrard meyers is in great shape. >> i'll be 91. >> his wife of 61 years is doing well also but she has a and out of a conventional bathtub. they saw an ad about a tub that could solve all of their problems. >> the tub opened. like this. horace: a walk-in tub. they bought one from america's walk-in tubs, new jersey. after they installed it -- >> once the water is in there, then you can't open the door until it's all drained out. >> there was a problem the first time she took a bath. >> it wasn't draining. >> it wasn't draining. horace: so you called your husband? >> yeah. i had to call someone. bailed out water so she could get out. the water didn't drain. the pipes from the tub didn't fit pipes on the home properly. a warranty came with the tub so they called america's walk-in tubs. >> they said get a local plumber. so i did. horace: meyers said america's walk-in told them he would be reimbursed. >> i spent $1300 for corrective stuff on the tub. i sent them the bill. they still haven'

horace holmes is there working to find out why.y would call them freak accidents or rare occurrences, with cars crashing into buildings and people into the buildings happens alarming rates. 5270 times a day. and he knows how to devastating these crashes can be. >> she came bouncing up in the blink of an eye over a curb. one day in 2008, he was walking in a driver was pulling into a parking spot in front of the store. she did not stop. >> ira number having my hands on the hood of her car. he suffered serious injuries but survived. 250 injured, 500 killed and crashes into buildings. one driver said she was pulling into the parking spot and hit the accelerator thinking she was hitting the break. >> you will notice all of the spaces point right toward the building. and -- reporter: and this underscores the problem. a car has crashed into nearly every one of them. have had a happened three times at our location. >> you are pulling into one of these parking spots right toward these last doors. if i did one thing wrong, we would be up ove

well, that is when they called "7 on your side" troubleshooter horace holmes. >> i didn't expect to beped off and robbed. horace: this is 2 chron tractor they -- this is the tron tacker they hired -- contractor they hired. >> two sides to every story. horace: this is what thomas and her husband say all they have left from the contract to restore the home with the b.b.c. group is the four walls of the house and wooden framework. what they have lost, they say, is -- >> $100,100. we looked at everything we have given them. horace: all cash they claim they gave to the contractor to restore the big brown stone tammy's elderly father gifted the couple. he came highly recommended from another contractor and at first she thought he was a $30,000 to start the project and the workers began the job. >> the plumbing failed inspection, the electrical failed inspection. everything in the house. >> but he kept asking for more money to fix the problems. >> we noticed that the money was going higher and higher and higher. i come out here and i'm seeing no work. >> the thomas went to the maryland home i

our troubleshooter horace holmes shows us the unexpected image. ce: it was simply an effort to keep an eye on amber. a 14-year-old chocolate labrador. >> she has kidney failure. reporter: sandy's son bought her the smart camera for christmas. >> i watch here. make sure she is breathing and make sure she is okay. horace: it worked perfectly. the camera set on amber so they can watch the movement on the phone. all good until a few weeks ago when she turned on the camera as usual. and -- >> i see a little girl. i'm like what is this? horace: what is that? where is out coming from? >> i logged back out and i logged back in. i see my dog. then i log back in and i see the little girl. this happened over a period of 24 hours. horace: she has no idea who the girl is or where the picture came from. the photo was a still shot that never changed. what happened here? "7 on your side" wondered how others would feel if so cam or security camera in their home. >> i would feel violated. i would feel insecure. >> that brings into account all kind of safety concerns

horace holmes in the "7 on your side" help center.xperts here at the phone bank are busy answering your phone calls about the i.r.s. phone scam. here is how it works. someone calls you saying they are a member, official from the i.r.s. and you owe money. you have to pay right now. they ask for your credit card. they ask for debit card. even maybe itunes. any way to get money from you. if you don't respond immediately they say the police are right down the street and they will come and get you. all these folks are here from the i.r.s., from the treasury spin techor general for tax administration, the local police, the f.t.c. here to answer your phone calls, your questions about this. 703-236-9220. it is the number one scam we get in the "7 on your side" center. we get all kind of phone calls and e-mails about this. call us and talk to the experts. back to you. michelle: thank you. you better get to good spot on the course. jonathan: tiger woods tournament, the quicken loans national began after a brief weather delay 24 morn -- delay th