my name is howard chan. i am the policy analyst with the sheltering monitoring committee, and today i will be presenting the committee's annual report for 2016-2017. i'd like to begin by quickly going over the committee itself? the shelter monitoring committee is composed of 13 members who are appointed by three different bodies. the first body is yourselves, the board of supervisors, as well as the local homeless coordinating board and the mayor's office. of the 13 members, half of them are homeless or formerly homeless individuals. the rest of the seats are filled by service providers. the committee has two purposes. the first is to provide city agencies and the public with information about shelter conditions and operations, and the second purpose is to monitor city funded shelter programs for compliance with minimum operating standards, known as the standards of care. the committee accomplishes these goals by conducting site visits at different shelter programs and taking client complaints. their several