. >> good morning, supervisor, howard chen, policy analyst on the staff. what we have seen is typically there is a pattern of complaint about staff being the biggest issue with client complaint. >> and can you elberate a bit on what that entails? >> sure, the staff category is one of the broadest categories of complaints we take and that can range from staff not having id badges to potentially using disrespectful language while speaking to clients and it can be something as serious as non maintaining a safe environment. the staff category is very broad so as a result you receive a lot of complaint in that category. >> have there been anything done to address that issue then, especially such a overwhelming percentage of complaints are based on that category? >> when clients come in and file complaints with our office, what we do is we track the names of the staff being named and the complaint and if the new trend with specific staff receiving a unusual amounts of complaints, what we do is send that information over to the contract monitor, but from what we

. >> good morning, supervisor, howard chen, policy analyst on the staff.hat we have seen is typically there is a pattern of complaint about staff being the biggest issue with client complaint. >> and can you elberate a bit on what that entails? >> sure, the staff category is one of the broadest categories of complaints we take and that can range from staff not having id badges to potentially using disrespectful language while speaking to clients and it can be something as serious as non maintaining a safe environment. the staff category is very broad so as a result you receive a lot of complaint in that category. >> have there been anything done to address that issue then, especially such a overwhelming percentage of complaints are based on that category? >> when clients come in and file complaints with our office, what we do is we track the names of the staff being named and the complaint and if the new trend with specific staff receiving a unusual amounts of complaints, what we do is send that information over to the contract monitor, but from what we ha

. >> good morning, supervisor, howard chen, policy analyst on the staff. what we have seen is typically there is a pattern of complaint about staff being the biggest issue with client complaint. >> and can you elberate a bit on what that entails? >> sure, the staff category is one of the broadest categories of complaints we take and that can range from staff not having id badges to potentially using disrespectful language while speaking to clients and it can be something as serious as non maintaining a safe environment. the staff category is very broad so as a result you receive a lot of complaint in that category. >> have there been anything done to address that issue then, especially such a overwhelming percentage of complaints are based on that category? >> when clients come in and file complaints with our office, what we do is we track the names of the staff being named and the complaint and if the new trend with specific staff receiving a unusual amounts of complaints, what we do is send that information over to the contract monitor, but from what we

. >> good morning, supervisor, howard chen, policy analyst on the staff. what we have seen is typically there is a pattern of complaint about staff being the biggest issue with client complaint. >> and can you elberate a bit on what that entails? >> sure, the staff category is one of the broadest categories of complaints we take and that can range from staff not having id badges to potentially using disrespectful language while speaking to clients and it can be something as serious as non maintaining a safe environment. the staff category is very broad so as a result you receive a lot of complaint in that category. >> have there been anything done to address that issue then, especially such a overwhelming percentage of complaints are based on that category? >> when clients come in and file complaints with our office, what we do is we track the names of the staff being named and the complaint and if the new trend with specific staff receiving a unusual amounts of complaints, what we do is send that information over to the contract monitor, but from what we

. >> good morning, supervisor, howard chen, policy analyst on the staff. a pattern of complaint about staff being the biggest issue with client complaint. >> and can you elberate a bit on what that entails? >> sure, the staff category is one of the broadest categories of complaints we take and that can range from staff not having id badges to potentially using disrespectful language while speaking to clients and it can be something as serious as non maintaining a safe environment. the staff category is very broad so as a result you receive a lot of complaint in that category. >> have there been anything done to address that issue then, especially such a overwhelming percentage of complaints are based on that category? >> when clients come in and file complaints with our office, what we do is we track the names of the staff being named and the complaint and if the new trend with specific staff receiving a unusual amounts of complaints, what we do is send that information over to the contract monitor, but from what we have seen so far, there haven't been tha

. >> good morning, supervisor, howard chen, policy analyst on the staff.lly there is a pattern of complaint about staff being the biggest issue with client complaint. >> and can you elberate a bit on what that entails? >> sure, the staff category is one of the broadest categories of complaints we take and that can range from staff not having id badges to potentially using disrespectful language while speaking to clients and it can be something as serious as non maintaining a safe environment. the staff category is very broad so as a result you receive a lot of complaint in that category. >> have there been anything done to address that issue then, especially such a overwhelming percentage of complaints are based on that category? >> when clients come in and file complaints with our office, what we do is we track the names of the staff being named and the complaint and if the new trend with specific staff receiving a unusual amounts of complaints, what we do is send that information over to the contract monitor, but from what we have seen so far, there have

monday james howard withdrew from his classes at ohio university and allegedly assaulted an assistant hockey coach. later he drove 30 minutes to a buy a guns. although, he passed a a background chens refused to sell him a rifle. >> said i cannot tell you the gun. i just got that feeling about this. and i will not sell it to you. >> reporter: howard returned to the gun shot late her that day but downs locked the door and asked customer to call 911. howard was taken into custody a all right time later. police say he has a history of mental health issues. his car was found in a nearby wal-mart with the gun in the back seat and police say he was attempting to buy a gun and more ammunition at wal-mart. >>> turning to campaign 2016, all eyes are on wisconsin, candidates for both parties are campaigning a cross the state ahead of next weeks primary but there is trouble on the trail for donald trump. >> surveillance videos show donald trump's campaign manager, corry lewandowksi, confronting former brightbart reporter michelle fields. field is seen talking go to trump when lewandowksi appears to grab her arm and turn her a way. lewandowksi is charged with simple battery for march 8th inci