. >> hans, sue, kim followed by john woods and howard strasner. >> good afternoon, nolan and fellow directors. i think that we all here want a world class taxi cab service in san francisco and my feeling is that despite the efforts of chris, haoshi and riskin we are nowhere near there, my feeling is that the rise of these new services as been caused to our lack of reliability and our quality of service as a taxi industry as a whole. so this industry as a whole is to be blamed for the raise of these other services. and what astonishing me is that we are in a position where we have 33 color schemes and eleven dispatch serves and we have allowed half of the medallions to do half of the pick ups and we are that inefficient as a industry still. and half of the medallions and the tax i cabs are not doing neighborhood calls they are just doing flags and airports, we must create aoe standards that are high and become a reliable service and going to be eaten and you have to follow the oversight that we do. and we as a company and a situation, where i have to really consider because, i have not gotten