we worked with them on their name changing it to howehowell & howell & dunworth remodels and overhauledebsite. unfortunately the economy in their area has not picked up and work has been sparse. so they've not had the money to advertise or file the llc papers. they've both had to hire themselves out for short day jobs to supplement their income and they're hoping that 2013 will be bet jeer and in september we paid a visit to erica hall, owner of abn abb oo ey's hall. she couldn't focus on growing her business. we helped her out by redecorating a room. now the inn's most popular. we redesigned her website too. she's using google analytics now and shifted advertising to sites which pay off. and erica signed up for an online booking system we recommended. she now spends less time on the phone and more time running her business. it also helped her experiment with different rates for different times of the year and gauge specific room popularity. all of this has results in an increase in bookings. >>> it's time now to answer some of your business questions. jeffrey and mike are with us once