this is a hud facility. most of the residents get their food from the food banks. now their food is spoiled, they can't cook. they haven't had much to eat since friday. now the wesley foundation is a group that runs the home. they're based in northern virginia. typically a social worker is here monday through friday. we have left messages with them, with the exception of a maintenance worker stopping by yesterday, they have not seen or heard from anybody. they feel like nobody cares. take a listen. >> i have called every emergency facility. i have called the emergency facility for this particular complex. no one's responded. >> it's ridiculous. it's absolutely ridiculous. you know, from the medical perspective i think this is -- it's handled unprofessionally, period. >> reporter: now, we got some information from dominion power. they were not aware of this situation and that they're sending out the tree crew because a tree is down here and then a line crew. they said they'll have the power back on by the end