it was a regular night at home for 15-year-old hunter galinas. they come into my room and a gun pointed at me. >> reporter: he had been the victim of a s.w.a.t.'ing prank. s.w.a.t.ing that is so prevalent because the internet makes it easier to make a call without leaving a trace. some calls use the hearing impaired or disabled to contact services. others use a spoofcard. >> we were eating dinner and police showed up with a gun pointed in my face and my mom's face. >> reporter: for lisa, the s.w.a.t.ers who targeted their family got the information from an x box. >> they surrounded our house. i had no clue what was going on. it was terrible. >> reporter: the police had received these terrifying message, please help, my dad had killed my 4-year-old sister. please help. he killed my mom with an ak-47. >> it makes me very upset and mad at the person. >> reporter: when local authorities failed to find a perpetrator, lisa did her own sleuthing and believed she found out who hacked her x box and sent the original 911 call to police. tyler said he was p