and it's big number because it's all i.t. well really in it you have the paperless system that goes with secretary hickey's operation. and you have medical i.t. that goes with dr. petzel's. i'm just trying to be clear here. a piece that i'm concerned about is the medical i.t. so we link decision to do things for veterans in the medical sense along with the, you know, the tools to be able to do that. what happened last year sometimes happened, this large i.t. budget gets, you know, identified in april. we can now go forward. and the assessment is made, well, they can't possibly spend that before the end of the year. so we lose $300 million in a detrimental process. and at a time when we really needed to marry the two things up. he can now not deliver what we have already approved a year before and we're delaying that. so i think there's a mech -- >> timing issue? >> yeah. i think there's a mechanism here, getting stride on both ideas and i'd be happy to work with you on it. >> thank you. i want to thank everybody for being her

i.t. work is growing in the city. certainly, we want it to grow. we have a lot of i.t. solutions to be had. riverbed's technology is important, allows technologies to have i.t. management's -- companies to have a i.t. management from the date of filing to storage, all those wonderful things that technology people will have a much better way to explain and i do. i do suggest to you that this is, yet again, another example of how we are working with ceo's to make sure that we sit down and talk. it was literally last fall that we sat down. we knew they were looking, they knew they were growing. it was not going to be in some other place that we would lose them to. we had some great partners. we just came together very well and focused on what we could do to make sure they stayed here. they know there is talent here. that is not a question. but are there other things that stabilized their ideas come interest to work here long term, and growing here, as we have had that philosophy. we want i.t. companies to stay here and grow. as a result, we are evolving our policies on a w

as an i.t. organization within the city, and to your comment earlier, it is something we face everyday, a challenge we face every day. leveraging legacy. respecting legacy, yet implementing technology to meet the needs of the business of the city and the needs of the constituents within the city. >> thank you. having a question for you or -- when you say cloud, there are multiple model ser -- models. let me simplify them. one is instead of building your own data center which companies would do 10 years ago and build your own computer room at generators and air conditioning, you use an outsourced professional data center. that is one move to the court, which is one move to the crowd. the second model, which you have actually used to set up a mass of private club, where you can now provision servers on demand for your constituents within the city. in the context of a government with the compliance issues and security issues and mission critical services which you overlay, that is quite an achievem

there's the consumer companies that create some challenges for i.t. virus and there's other solutions that are focused on moving the i.t. strategy to something far more productive, far more fast moving and that's sort of what we feel we're offering for i.t. buyers. so large and small enterprises that are using box successfully. >> you've become a american evangelist that enterprise can be a hot space. you're your sort of, i guess, analog has drawn a lot more attention than you. >> can we break that in and explain it real fast. there will two companies. he's worth 5dz million. >> they're the consumer end and they're competing with -- >> well they have a greater liability risk right now with what's going on with backup load. >> most of the guys starting, these kooipdz guys kind of came out of the oracle school. >> you're suggesting they have experience? >> no, no, you are like this young, energetic, you know -- like fresh out of college. there's not many kids who come out of college and say i'm going to do an enterprise company. did you do that or were

he's been involved in teaching i.t. for over 30 years. an i.t. business group in taiwan funds the college. it screened applicants on the basis of their academic records. it also considered the families' financial status. susu met the criteria and was admitted. last year, nearly 90% of the students, including susu, did not have to pay tuition. she lives in a dormitory, and the college pays part of her living expenses. >> translator: we must help these people free themselves from poverty, providing a good education, and job opportunities is an effective way of doing that. >> okay, diana number two. >> reporter: the college puts a high priority on teaching english. about 30 volunteers who support sun wei's aims have come from countries like the u.s. and britain to teach english. >> it's true they don't have a lot of money but these students are very rich in their hearts and in their minds. they have a desire to really do more and to really try to be more. >> reporter: i.t. firms also play a hand in helping the students get ahead. before now, the stu

and it's a big number because it's all i.t. well, really in it you have the paperless system that goes with secretary hickey's operation, and you have medical i.t. that goes with dr. petzel's. i'm just trying to be clear here. the piece i'm concerned about is the medical i.t. so we like -- link decision to do things for veterans in a medical sense along with the tools to be able to do that. what happened last year as sometimes happens, this large i.t. budget gets identified in april and we can now go forward. and assessment is made they can't possibly spend that before the end of the year. so we lose $300 million in the process at a time when we really needed to marry these two things up. he can now not deliver what we have already approved a year before. and we are delaying that. i think -- >> timing issue. >> i think there is a mechanism here on both ideas. and would be happy to work with you on it. >> thank you. i want to thank everybody for being here. i will get into the rural cemetery thing, but we'll propose those questi

he's been involved in teaching i.t. for over 30 years. an i.t. business group in taiwan funds the college. it screened applicants on the basis of their academic records. it also considered the family's financial status. susu applied here and was admitted. last year, nearly 90% of the students, including susu, did not have to pay tuition. she lives in a dormitory and the college pays part of her living expenses. >> translator: we must help these people free themselves from poverty. providing a good education and job opportunities is an effective way of doing that. >> diana, number two. rule number two. >> the college puts a high priority on teaching english. about 30 volunteers have come from countries like the u.s. and britain to teach english. >> it's true they don't have a lot of money, but these students are very rich in their hearts and there thein their minds. they have a desire to do more and to try to be more. >> reporter: i.t. firms also play a hand in helping the students get ahead. before now, the students had never had access to i.t. n

i have 30 years of i.t. experience and responsible for the i.t. networks. metro is a wireless communication services with a flat rate with no contract. we sell through stores to retail consumers. we do not sell business to business or to the government. we use four network vendors. we also purchase hand sets from well known vendors. these vendors are not our primary vendors, where a hand set vulnerability could be implemented into the network. we have also adopted measures both physical and logical to protect the networks. we have four i.t. networks that are important to our business. as we will discuss in more detail, we have voluntarily undertak undertaken cyber security measures. the security of the networks is important to metro pcs. we have a security program built on industry best practices covering people, process and technology. we use a combination of hardware and software services. our security program directives are driven by a function and include centralized policy management, security awareness, training and internal and third-party monitoring

so i will be talking a little more about the projects which are predominantly i.t. projects when i come out the next time. i just wanted to point out that we continue to have a large increase in evaluation of our issued permits. it is about 18% more than this time last year. and to as tom mentioned, we're getting kind of the middle sized, the smaller projects. we are above, as the chart says in the report, we have 29 more million dollars or above valuation of our issue permits, but i think the majority are the smaller ones. so we feel pretty confident that things continue to show a slow recovery. and i would be glad to answer any questions. commissioner mccarthy: questions? >> i just had a question about some of the open position that we cannot hire for because of either the testing or the backlogs in human resources. have we moved on bringing back some retirees under prop f, especially for the permit approval area, and i know there is a backlog in some of our data entry -- i know we're trying to update records and there is a huge amount of files under the old syste

and i.t. infused. others likea t the -- at the sec.dwe had 300 students, they we preparing for their internships. with over 100 business partners. and walked away with six informational interviews. instead of having a mock interview, the work empowered -- they were empowered and their personal career path. and we have had callus field trips and classroom speakers. at least three or five times a semester. often times more. one of the key components is the availability of our partnership with city college of san francisco. i am a teacher and special assignment and thanks to you i am part of the funding. thank you. our partnerships with city college are

what we know is, all these supposed benefits on i.t. aren't going to drive any efficiency, they're going to make us have a more compact medical record that nobody looks at. if you talk to doctors in terms of a computerized model now, who are using it because it's got so many spots, they don't look at it, they put a note at the bottom of it, and says, here's what i did. now we're playing the game on i.t., but we're not going to utilize it, and it's not going to save us significant money. it will save us information money on when somebody doesn't have something over here and you need it, you can go get it, but right now the first test out of that is it causes increased utilization rather than decreased utilization, with no change in outcome for the patie t. >> the question from twitter is, do you think things might change if mr. santorum or mr. romney wins in november? >> well, i think -- you mean on health care? here's what i know assen accountant, a businessman and a physician. we're on an unsustainable course. we can say -- we can tell

so we -- i.t. so we link decisions to do things in the medical sense along with the tools to be able to do that. what happened last year as sometimes happens, this large i.t. budget gets, you know, identified in april, and we can now go forward. and the assessment is made, well, they can't possibly spend that before the end of the year, so we lose $300 million in a detriment process at a time when we really need it to marry these two things up. he can now not deliver what we've already approved a year before, and we're delaying that. so i think there's a -- >> timing issue. >> yeah. i think there's a mechanism here to get in stride on both ideas, and we'd be happy to work with you on it. >> well, thank you, and i want to thank everybody for being here today. i would get into the rural cemetery thing with mr. monroe, but we'll propose those questions in writing. thank you all very, very much. >> thank you very much. senator no -- moran? >> madam chairman, thank you very much. mr. secretary, in 2008

we found different ways to do things, and he has been working with our i.t. manager to go back to the vendor and tweak the system a little bit more, making it a little bit easier for customers, including an express line. little things to make it faster for the customer that we could do. so that programming has taken place. the staff has been retrained. we have retrained the fire department, the planning department, bsm, puc, and any other department that is on the fifth floor to use the q-matic system. so you will be beginning to hear probably in a liberal the little sounds of station number 1 is available or station number two is available. we had a little hitch were planning is available on the first floor and on the fifth floor and sometimes they're not always available on the fifth floor, so we actually were able to program the q-matic system to tell the person that was waiting on the fifth floor to go to the first floor in the person was not there. that was another little pickup, but it is all working fine. we have not tested it with live bodies yet. i a

i want to talk about health i.t.. can all agree that i think it would be more efficient and more effective to deliver quality health care for our veterans however it is my understanding exclusion of health care-related i.t. funds puts a person somewhat of a fine. it's hard to deliver quality care for and you cannot make corresponding investments in systems that connect the veterans, electronic health records allowed to be better coordinate. can you speak about this issue and how the inclusion of health care-related i.t. funds could improve the quality of health for our veterans? >> thank you senator. i would just begin by saying congress provided us a unique mechanism called the advanced appropriation and it's a gift to the va because it really gives us continuous opportunities for continuous budgeting ever hear. it gives us two looks at our budget so we submit what we understand our estimate is as an advanced appropriation and then we come back a year later and submit the actual budget so we can make adjustments. the

consumerization is really helping i.t. and i think can really help move the whole computing experience forward, while preserving a way for people to access legac applications that can be cloud- ified as well. >> i'm going to go right turn on the spirit let me start with something for you to think about. 80% of the u.s. economy is a service economy, right? we do not manufacture anything. we do not grow anything. we are a service economy. you probably heard this. probably every one of you in this room is in the service economy. you probably are not growing or manufacturing anything. the question i would put in front of you is what the hell is a service business? what is a service economy? right? is it answering the phone nicely? is that a service business? is it flipping burgers burgersin-n0out? i get to say that around here, right? i would contend you that a service business is a business which delivers information that is personal and relevant to you. information that is personal and relevant to you. whether that means i g

i'd also like to commend the progress on your i.t. upgrades and note that most recent i.t. order foupd no material weaknesses. i look forward to hearing more about the current and future challenges the sec faces as well as how your requests of budget increases will be used to address those challenges. we welcome you and just a reminder, you know, so many of us in congress and throughout the country speak about not having what happened before happen again. and there are many people who will be responsible for making sure it doesn't happen again. but i think no one is more responsible than the sec and it confuses me at times that some people would attack it without mercy. without your oversight, things can not change. one lafrt point, i've been in congress 22 years and in the state assembly 16. years past this was the only commission that ever came before congress and said we don't need any more money. and that's because obviously they didn't want to enforce what they had to enforce. and so i hope that that has changed. i think it has changed and you're responsible for making

and i.t. infused. others likea t the -- at the sec. heddwe had 300 students, they we preparing for their internships. with over 100 business partners. and walked away with six informational interviews. instead of having a mock interview, the work empowered -- they were empowered and their personal career path. and we have had callus field trips and classroom speakers. at least three or five times a semester. often times more. one of the key components is the availability of our partnership with city college of san francisco. i am a teacher and special assignment and thanks to you i am part of the funding. thank you. our partnerships with city college are vital to students following and engaging in post secondary opportunities not only for the career focus but as we heard earlier, one of the people spoke about remediation. the dual enrollment program help to affect students not having to go into remediation. they get that on the campus experience. they're getting high school and college credit and they are getting to interact with colle

what we found is that really a global demand in i.t. could expand by $20 billion were an agreement to be negotiated. with price drops, you see demand grow because of import elasticity. for the u.s., what has been estimated is revenues for u.s.- based i.t. cos could increase by upwards of $10 billion and you could see u.s. exports expand by $2.8 billion helping to support the president's goal of doubling u.s. exports over the next couple of years. and we see job creation, upwards of $60,000 compared to $42,000 for the average wage in the u.s.. where a lot of the benefit is derived is from betty same report that estimates 80% of the economic benefit is from its usage and only 20% from the production of i.t.. when you have price increases -- before india joined the agreement, for every dollar of tariffs, there was an estimated economic loss of $1.30 because of the productivity losses that resulted from companies and consumers not having access to low-cost products. since india joined, we have seen their services industry accounts for 47% o

perhaps our most reported i.t. investment has been our new system for handling the thousands of tips, complaints and referrals we receive each year. an ongoing series of upgrades has allowed us to better triage the information we receive as well as compare the data more effectively, open new investigations, follow up on tips of existing investigations or follow trends we should be watching. giving rise to these improvements, we also have found ways to create managing executive positions to handle important support areas. free and legal, examination and other professionals to concentrate their skills on mission critical work. we're outsourcing things like leasing and management reporting to other agencies, focusing on core strength and deploying people and resources accordingly. we're implementing a number of management recommendations resulting from the dodd frank study of agency operations. after three years of intense effort, the sec is simply a sounder agency on a fundamental level, employing people and technolo

in particular companies that are in the i.t. field, in the i.t. sector in the cybersecurity sector that understand how important this issue really is. the other thing that we're also i want to focus our attention on is although this is also a national security threat, it poses a challenge and an opportunity for us in creating jobs because we don't nearly have enough people in the field of cybersecurity that with the right skills to protect the nation in cyberspace. the director of the cia's center for information technology basically said that we only have about a thousand people that can operate at a world class level in cyberspace. what we really need is somewhere between 20 and 30,000 people. so i've been looking for efforts and have been involved in efforts in trying to get our young people engaged in this problem and get them interested in the field of cybersecurity. we launched a cyber challenge at the high school level that puts the kids that are interested in cyber issues through a series of challenges and tests to test their cybersecurity

however, it is my understanding that the exclusion of health related i.t. funds have put us in a bind. it is hard to deliver quality care when you can't make investments in phone services, that connect the veterans, electronic health records. can you just speak about this issue and how the inclusion of healthcare related i.t. funds and advanced appropriations can improve the quality of health for our veterans? >> thank you, senator. i would begin by saying that congress provided us a very unique mechanism called the advanced appropriation. it's a gift to the v.a. because it gives us an opportunity for continuous budgeting and budgeting. and gives us two looks at the budget. we submit our best estimate as an advanced appropriation and then we submit the actual budget and can make adjustments. the advanced appropriation applies primarily solely to health care and so dr. petzel has his continuous budget. everyone else is on annual budgeting. under advanced approaches, we have the budget for medical services. medical compliance and reporting. medical facilities

and we continue to be relatively bullish about the health of i.t. spending in europe. >> now, i would think that a lot of the i.t. spending would be bank, financial. but we keep hearing about how the financials are all hobbled over there. >> they are. our strength was snb. europe is much of an snb economy than the americas are. and, so, the snb market continues to be strong. and the consumer market was weaker. when you average it together, we did pretty well. >> manufacturing, great in germany. >> it is, yeah. >> so you definitely have a lot of demand. germany is really strong, right? we always forget that here. >> it is. and to give you another data point, we've been in business over in europe now for over 20 years. we had the best quarter in the u.k., the best fourth quarter in 11 years. so there are pockets of strength. our model allows us to identify the places, technologies and segments that are strong. >> you had asked a question in your quarter about how he says you have 22% yield of your business is hewlett packard related. >> the 22% is acc

we've invested in the last decade a billion dollars in i.t.300 million of that is in electronic medical record. we now can follow people much more closely. we can involve them in their own care because they can see their medical record. we open our medical record to them. and it's beginning to drive quality and efficiency across the organization. so that's incredibly important. plus, a very simple thing, we're beginning to move from sickness care to health care. we want to keep our population healthy so we don't have to operate on them, we don't have to bring them into the hospital or treat diseases. >> that's the preventive side of things, right? heart disease is the number one killer of americans. >> it is. in the last 20 years, the mortality rate from heart disease comes down 30%. >> really? >> so heart disease is going from an acute disease to a chronic disease for 20 years. >> is that because of preventive measures? >> because of preventive measures, better diagnosis, better understanding, drugs to lower drugs and all of those things. >>

i have nearly 30 years of i.t. experience. i am responsible for i.t. networks. metropcs is at a provider of communications services for flat rate with nine of contract. we sell our services to our own retail stores -- with no contract. we sell our services to our own retail stores. we purchase handsets from well known and established vendors. these vendors are not our primary network vendors that enhances the risk. we have also adopted measures, both physical and logical, to protect these networks. we have four i.t. networks are critically important to our business. we have voluntarily undertaken a number of cyber security measures to protect our 90 networks, both physical and logical. security of these networks is critical to metropcs. we use a combination of hardware and soft services. are directives are driven by a former governments function. and centralize policy management, internal and third- party monitoring, physical protection, threat identification, and vulnerability management as well as intrusion prevention. we're particularly focused on security at

investments on new i.t. fell by half. >> during my team, we've been important, increases we were scare to expand capacity sfaser than the budget numbers were risin rising. we vowed for the high approach, searching for recruits in special backgrounds and experience. we now have traders, academics, giving us a correspondingly greatership of the. we increase the training budget to more than double what it was in 2009, eepg staff keep pace with case pgt nanz. . we discovered a nationwide. >> because our. and an ongoing series of upgrades is allowing us to baff the data more effectively, routing new ships or to existing exyou berations. within the various divisions and offices, we've created management executive positions to handle important support areas. free legal skpgs and. we're outsourcing responsibility like leasing and other financ l financial. and we're i am ple and opening up a lot of study operations. the sec is simply a sounder agency on a fundamental level, deploying people and technology more effect

that does not happen without incredibly good management, personnel management and i.t. systems to make it work. harlan kelly is responsible for all of that. [applause] >> good afternoon. first, i would like to thank spur and mfac for this prestigious award. also, ed harrington for nominating me. also, a special thanks to my family. mason, kelly, tray, my wife, naomi, my sister joy, and my mother-in-law. they have been supporting me for a long time. behind this individual all board, there's a team of people that are responsible for making things happen. just for a moment, i want the puc to raise their hand and give a shout. we have a lot of folks who really committed in making the systems wwork. again, we have billions of dollars that we are entrusted with delivering in a timely way, which needs to be within budget. systems like this will really elevate and make it really transparent that we are delivering these programs in a very conscious and deliberate way so we can save the ratepayers' money. with that, i just want to thank you guys for this award. thank you. [applau

needs were put on the back burner, and investments in new i.t. fell by half. during my term, we have approximabeen able to see a turn around, we want to grow and grow more efficient. growing in ways that expands capacity faster than the budget numbers were rising. we have broad ened our hiring approach, searching for recruits with specialized experience. we now have traders, asset managers, academics, on staff. in addition to attorneys, economists and accountants, giving us a greater insight into the technology and practices that drive today's financial markets. we increase the training budget to more than double what it was in 2009. helping staff to keep pace with changes in the market. we significantly upgraded our case management system, overworked attorneys and and paralegals can take advantage of improved capabilities and we have a agency wide e-discovery tool that will allow us to parse evidence and drill down on key su subjects. we have been able to handle the thousand thes of tips and complaints that we receive year and upgrades are a allowing us to be

and, you know, with our i.t.ds and our software vender, they really came together and pulled it together for us. it made it possible for us to be able to serve as many couples as we have been. >> so once you're ready, you and your husband to be or wife need to be need to check in here and check in again, ok. are you also going to get married today? >> yeah. >> let's process you one by one. do your license in, exit and re-enter again check in at that desk. >> our wedding is at 3:00. >> as long as we get you in today. >> we're getting married at 2:30. >> don't worry about the time line. we're greeting people at the doorway and either directing them to the services they need on this side which is licensing or the services on this side which is actually getting the ceremony performed. >> this is an opportunity to choose to be a part of history. many times history happens to us, but in this case, you can choose to be a part of it. this is a very historic day and so i'm very, very proud to be here. >> i have been volun

alarming to me -- i'm hopeful the i.t. thing will be the solution but we've taken our eye off of what we're producing out of the current workforce and roughly getting 14 less claims that processes claims and when you look at that trend, that's -- that's very troubling from a standpoint of if this doesn't work we start at a new lower baseline of productivity and the ability to have the backlog is not as long >> thank you, senator burr i appreciate your comments and i agree with all the comments made with my ib partners as far as nca having any alarming issues, i don't think i have the expertise right now to speak to that, but i will be meeting with the folks at the nca and if i come up with something i'll let you -- >> share it with us. >> thanks. >> i think my testimony pointed out my concerns with construction, but i want to touch on another issue that we've ignored in the past, that has led to lack of research in other areas. i'll use agent orange as an example. it's taken us 40 years to where we are really taking care o

and i.t. they have been put together to oversee the upgrade to the infrastructure and is embarked on a plan to install a comprehensive fiber optics network over the next five year. phase one of the plan was just completed and the tendering process is entering the second phase as the ministry looks for qualified firms to be able to advice and supervise the technical design and implementation of this massive project. more broadly, they're exploring ways to expand technology and improve goift efficiency and expanding services for kuwaiti residents like data security, streamlining paper woerk for different government agencies and increasing the number of public services available online. so in summation, the bilateral commercial relationship will continue to form a part of our bilateral relationship with kuwait, as governments and people. at the ambassador you can count on us to be there. i encourage you to travel to kuwait and when you do, contact us through the foreign khmer shall service or my