well, on that point, willie walsh, the big boss of iata, always great to talk to you, my friend.th you soon. thank you. good to talk to you. you know, the global travel insurance business, it's thought to be worth around $20 billion a year. and of course, it's another part of the travel and tourism industry that suffered because of the pandemic and still faces yet more turbulence because of climate change. well, germany's allianz is one of the biggest names in the business, so i decided to catch up with the man who runs its travel insurance. tomas kunzmann, a real pleasure having you on my show. tomas, let's just start with this — how has your business changed over the past year? quite tremendously, aaron. quite tremendously, because we as customers and consumers have changed. we have changed the way we expect a travel insurance to work. and you will recall in the past, travel insurance, maximum expectation from customers was, "pay my claim." today, 80% of our customers tell me, "we want more "from you as a travel insurer. "we want that you are the peace of mind button, the probl

, the director general of iata, the airlines effectively airlines trade body, effectively saying, know, you know, it's the airlines to stump up all airlines having to stump up all the costs now to help people . the costs now to help people. all nats, which is a commercial concern. the air traffic control set up not paying a penny. so there seems to a bit of a row there seems to be a bit of a row actually breaking out within the industry itself . if there is industry itself. if there is indeed there have been many critical voices over the last 48 hours or so. >> how can this situation happen? it's caused caused chaos across the country and passengers are left thinking , passengers are left thinking, how is this situation happen at this moment in time? they never thought we'd see something like this at this moment in time. and of course, it's an inconvenience as people are preparing for either going back to work as they were meant to do, and parents are preparing for their children to go back to school next week. but for those in the industry , many more questions industry, many more que