was the complaint -- >> generally as we do inspectionses, we would see that these situations occur, one of the things i'd like to show you is that in your packet you can see some photos of some of the doors. and as you walk by, unless those doors were open, the garbage room may have been [speaker not understood]. so, in this particular instance it came to our attention that they were not in compliance when we wrote the notice of violation in august. >> the date -- so, our department found out about this in august? >> that's when we wrote the notice of violation, yes. >> okay. >> as i said, when you walk down the hall, if the doors are closed, there is not a specific complaint about that. we would not necessarily have known. but pretty much there may be a handful out there that may not be in compliance because a lot of these buildings we've done room to room inspections and, so, we found them out and worked with the property owners to bring them into compliance. so, this is one of those instances where the current enforcement outreach program is crucial to help us in these situations. ke