everyone has the same consumer rights, whether they live in the district of columbia, alaskaa oregon, iowaa or hawaii. this is an interstate, global service. that should be good quality wherever we go. internet is going to perform all of the functions from beginning to day-to-day -- dated downloads, but it is also the place where you call the sheriff. you will have to get hold of emergency services. it has to run those things well. that is where the industry is going to step up and take societal costs on. the question is how far should the fcc go beyond those basic things toward regulating the internet. that has yet to be determined. >> what are the top complaints that come into the commissson over the past five years? >> the complaints are mostly about speed, costs, and getting dropped off of the network when they have free services. the customer does not believe they got what they bargained for, that service does not work in that area. industry has gone a long way into writing that. there was also a big row about termination fees. there were charging $200 to change services. now they are