many are expecting them to come out swinging in defense of iphone 4. >> the iphone 4 users will be watching, as a. -- >> i will start out defending, they have smart engineers, who i don't think went about this -- there is a reason i believe they did this. they will defend the logic that went into this. >> expect to hear about the bumper casings, when you use it with the iphone 4, it fixes the antenna issue. >> give them a store credit to give them a case. >> you may hear a special coating around the middle band of the phone, would solve the issue. >> it is a better insulation. the hand acts as a plug for the antenna, as opposed to a signal booster. >> one would you may not hear is the world recall. >> you look at when plukts are recalled, there tends to be a safety issue. this isn't a safety issue. the phone drops calls, we are all used to that. >> the iphone is selling l. >> come out, and lead it with this is the best selling iphone of all time. we sold record numbers, and tell us they sold two and a half million tomorrow or something like that. >> we are all waiting in anticipation. news

apple sold six iphones a second. and then, a few complaints spun into the company's worst image crisis in years, spread virally on the very devices apple created. >> i have my new apple iphone here. >> you see the bars right there? there's no bars. >> i'm going to pause right here. bars begin to go right back down. >> as you can see, it's got full signal. >> and the bars drop. >> the signal will drop to nothing. >> reporter: as jobs pointed out, it is possible to strangle the cell signal out of many phones, but according to consumer reports -- >> we've never seen it on a phone this strong. >> reporter: -- before the flap, they gave the iphone glowing marks, but refuses to recommend it until they fix that flaw. jobs acknowledged the power of that today, but at the same time, tried to put the complaints into perspective. >> we think there's a problem, but we think it's affecting a small percentage of users. we care about every user. and we're not going to stop until every one of those is happy because what the data say

bring it back to an iphone store. if you buy a new iphone four you'll get a case and bumper. they have been known to solve the antenna problem. if you bought a case and they run about $30, apple will refund you the money just go on to the website to check out the refund. we heard that the white iphone 4, we heard that will actually be available at the end of the month. did it work? we'll know in the days and weeks to come to see if customers return their phones. we were here earlier and asked if there were any for sale? they said not for at least two weeks. you'll hear from jobs and apple shoppers at 6:30. for now, that's the latest from los gatos. scott budman, send it back to you. >> thank you. >>> the b.a.r.t. board of directors conceded today the transit system cannot police itself and announced a citizen oversight committee. the 11-member body has the mission to improve the way b.a.r.t. deals with the community and enforces its own policies. it creates and auditor's position who would be called to the scene of any incident and make recommendations. >> the importance is t

every iphone user is going to get a free case. one for every iphone 4.f you have already bought one, we'll give you a full refund for a bumper. and we're going to do this for every iphone 4 purchased through september 30th. we'll reexamine this in september and decide whether to keep going, or maybe we'll have a better idea, but at least through september 30th, a free case for every iphone 4, and if you bought a bumper we'll give you a full refund. now, everything in life is more complicated than it seems on the surface. we're going to send you a free case. we can't make enough bumpers. we were planning on selling them and making a certain percentage, and we have the tooling done. we're going to try to give a bumper to everyone. no way we can make enough in the quarter. so what we're going to do is source some other cases and give users a choice of cases and they'll be able to pick one, and you can apply on our website starting late next week, it's going to take about a week to get this up, pick a case. zoom, we'll send it off to you. that simple. so, a

as far as he is concerned, the iphone 4 the best iphone out there. he says the numbers prove that. 3 million in three weeks. and he says the customers return very few, the number of complaints to their help lines are very few. steve jobs offered of something of a mea culpa, but also a strong defense of his brand and device. >> so, i think they will have to get that upgrade 100% absolutely right? >> yes, i think it is important they do not suffer from problems like this. one of the reasons they had this problem coming out of the gate, defending this, was the were busy gathering data. they did not want to come out until they have the data. they have been working their butts off to get the information together. steve jobs came from hawaii to speak with reporters, analysts. he said the criticism has done him and laughed at the fact it was an antenna problem. he did take the criticism on the chin. he said the next time, it will be a better product, but he said it was still an industry problem that the industry has to sell. he thinks that apple will get th

the problems of iphone for will have the effect of a couple stock.aught up with tech analysts who explain what's going on with apple stock. a little slow but one of 4 percent this week which is significant for apple. we've had some strong face the market this week is the kind of going the other way. nobody understands what they're going to do it but that might cost the company. there's a wealth real threat for apple financially dublin $40 billion in bank they're very strong company, but there's speculation that the root of the case with iphone are they recall the iphone, or are they going to sell these cases. there's a lot of uncertainty in the market reacts to the stock of pressure. we have additional resources on the iphone for problems on our website to click on the tech report link under news at the www.kron4.com. the quake hit around 2:00 in the morning our time about 5:00 in the east coast at 3.6. though set in the maryland area but no reports of damage or injuries. his news around the bay fire fighters are suing for overtime hours the hours is

problems with their iphone 4s i apologize to them. and we are going to do our best to make them happy. and if we can't make them happy, we will give them their money back and say, we are sorry we inconvenienced you, and we will try harder to make you happy next time. >> reporter: he says they will be available until september, of course for free. jade hernandez, ktvu channel 2 news. >>> hp will move workers about a half hour north to a facility closer to the company headquarters. hp says the move will make the company more efficient because right now only about 60% of the cupertino and palo alto space is occupied. this will make the occupancy rate closer to 90% at the new location. this is going to be tough for cupertino because it is one of the biggest producers. >>> officers found a woman's body at the parking lot of a hotel just after midnight. hotel manager described the woman as white and in her 50s. investigators are now trying to figure out how she died. police are not ruling out the possibility of suicide? >>> authorities in b

now the tech company is trying to make things right for iphone users. ktvu consumer editor tom vacar is live in san francisco to explain. >> a little exasperated, a little bit critical, steve jobs tried to placate consumers and critics alike. >> we are not perfect, that is the first thing on my first line. we are just a band of people working our [ bleep ] off to try to surprise and please our customers >> reporter: he announced a customer satisfaction plan. first a new software update as well as a new case that seems to improve or eliminate the problem for all iphone users. those who paid for a case, will get reimbursed. finally, if all that's insufficient, jobs will buy the phones back. >> we waived any restocking fees, anything, full refund. >> apple should do that. they are big and they shouldn't nickel and dime anything. i think they are doing whatever they can to take care of their customers who have been really good to them. >> i don't think many people wanted to buy it are on the line about it. really, they think it's a great phone. i like mine

the iphone 4 has been a huge hit.than 3 million sold since the introduction three weeks ago. >> i think they're great phones. >> i don't think it's worth the buy now. >> reporter: the ultimate verdict on the iphone 4 will be in their hands. george lewis, nbc news, cupertino, california. >>> up next here, today's wake-up call in washington. wake-up call in washington. you may also have very high triglycerides -- too much fat in the blood. it's a serious medical condition. lovaza, along with diet, effectively lowers very high triglycerides in adults but has not been shown to prevent heart attacks or strokes. lovaza starts with omega-3 fish oil that's then purified and concentrated. it's the only omega-3 medication that's fda-approved. you can't get it at a health food store. lovaza isn't right for everyone. tell your doctor if you're allergic to fish, have other medical conditions and about any medications you're taking, especially those that may increase risk of bleeding. blood tests are needed before and during treatm

apple admits the iphone 4 has issues. now, in a rare news conference today, apple guru steve jobs said we are not perfect and he offered what is essentially a plastic band-aid to fix the problem of dropped calls. julie watts was at the news conference and is now at an apple store in palo alto. >> reporter: it's a hot topic here a flaw and free fix. while it's what steve jobs said that got everyone's talking, it was a special guest appearance that's got everyone singing. ♪ [ music ] ♪ there's an awful lot of hoopla over the iphone antenna ♪ >> reporter: steve jobs opened his conference with an artist named sand boy on youtube and blamed the media for the hoopla for what's now been dubbed "antenna-gate." >> if you read all these articles, you would have thought, jesus, at least half our customers called in to complain or ask questions or be angry. >> reporter: it turns out only one half of 1% of iphone 4 customers have complained. at least according to apple. that's how some outside the apple store -- that's got some outsid

. >>> apple promises no more hang ups for the iphone 4 customers. >>> and promising new checks and balances for a bay area department. >> it is friday 16th. hello again everyone. i'm heather holmes and welcome to bay area news at 7:00. we're following breaking news where a man has been found shot to death. berkeley police said they were called to shots fired near russell street. they found a man in his 30s slumped over the wheel of his car. the paramedicics announced him dead at the screen, and his identity has not been released and no word on any suspects. this is the third homicide in berkeley this year. >>> well a big victory tonight for state workers. a judge has ruled against governor schwarzenegger in his effort to reduce the pay of 200,000 employees so minimum wage until a new budget is in place. the judge denied his request that would have mandated a minimum wage effective immediately. it means all state workers will receive all full wages until august, but left the door opened by ordering a full hearing to allow the case to proceed. kristen is live with reaction and a look at what'

christian bought one for his new iphone. he will be reimbursed for the $29 he spent. >> again, i haven't had a problem with the new iphone. i'm doing it because, you know, i got an e-mail you would be reimbursed. >> one person who says the way the situation played out is ceo steve jobs. he was trying to down-play the bad press. >> we think there is a problem, but we think it's affecting a small percentage of users. we think some of that problem is inherent in most every smart phone. >> jobs begin his presentation with a youtube video that partially blames the media for the bad publicity. ♪ ♪ >> person behind that video is east bay musician jonathan mann who created the song in a berkeley bedroom. he posted it thursday afternoon and he got a call from apple. >> as soon as i screamed with delight, i said absolutely. >> a satisfied iphone 4 customer says he was not paid by apple, he considers it a satire of the whole situation. >> if you don't want one, don't buy one. if you have one and you don't like it, you have 30 days to b

the iphone contributes about 40% of the company's revenue. more than the ipod music player; more than the macintosh computer. and in spite of all the publicity, the iphone still trails rim's blackberry in the smart phone category, and phones running google's android operating system are rapidly gaining market share. but tech sector analyst nehal chok-shi says he thinks apple can turn this crisis into a long-term positive. >> there has been a growing perception that apple is arrogant, and the fact that he comes out and says "we're not perfect," admits that they're not perfect, provides a solution, gives us here that "ok, they're not growing evil they still maintain their objectives to make the consumer happy and provide great experiences." >> reporter: apple may shed some light on how much dealing with this crisis will cost next week when it issues its quarterly report. scott gurvey, "nightly business report," new york. >> susie: here are the stories in tonight's "n.b.r. newswheel": adding to the market's decline, new worries about consumers.

apple's iphone 4 faced a slew of reception problems. the solution that's essentially a plastic band aid. >> reporter: steve jobs opened his iphone 4 news conference with the youtube song and went onto blame the media for all the hoopla surrounding what's now been dubbed antenna. >> you would have thought at least half our customers must have called in to complain or ask questions or be angry. >> reporter: well, it turns out only one-half of 1% of iphone 4 customer haves complained. at least according to apple. and that has some outside the apple store feeling sorry for the tech giant. >> there's always something people pick on. >> reporter: to a certain extent, c net's bryan agrees. >> they have to answer to a lot more voices that they haven't had to before. now that apple has finally showed one of the first chunks in their armor, everyone was ready to go. >> reporter: it's a chunk he says they've known about for a while. >> we knew that if you gripped it in a certain way the bars are going to go down a little bit just like every smart

make a deposit from anywhere, anytime-- with your iphone. to mister and misses walker. why would they send my parents a check? chase what matters. ♪ >>> mark's here. we begin with baseball and the oakland as. >> yeah, the giants have been grabbing all of the attention as of yet. but what about the as? they are 7-2 since the all-star break. took the series against boston and chicago. they trail the rangers by 7.5. got it going. 7-2 since the all-star break. they've hit 66 homers in 98 games but sunday they scored six times. made a winner of dallas braden for the first time since his perfect game on mother's day. they say her are holding up their end -- they say they are holding up their end of the deal. >> we weren't able to get the big homer when we needed it. by way of running and stealing, we're making things happen. i think a lot of us expected this type of baseball in spring training. >> don't try too overthink things. go out there and have fun. they are playing well. we're playing well. we're ready for the big series. >> the as are off, starting a three-game series

sold out iphone 4.the new york stock exchange i'm jiang king. >> come september, california school kids will spend less time in the classroom not by choice but as a result of budget cuts. furloughs will be cutting five days of instruction. in san francisco they will spend four fewer days in the classroom. they have been investigating how a shorter year will impact learning. it surveyed 30 of the states' largest districts. >> i think one of the things we saw in our survey that just a little over half of the 30 largest districts in the state are reducing their school year. next year, it will be many more. so what these four days are going to do to those teachers is make it even more improbable task to help the kids who need the most help. >> california watch found the consensus among many school districts is the state is going in the wrong direction. some countries have 200 more stlux days per year, california has had 180. >> just ahead at 6:00, local produce you want to make sure you don't have in your f

is this about the new iphone for she says i can say.at should come out they say be patient there is speculation they will address the reception problem possibly giving out of bumper case to a public reception for the discount price for the bumper case that is going for $30 right now they're saying be patient keeping on kron 4 newest if i find anything before 10:00 more than half the capacity. >> still old and walling is nothing unusual for apple. customers are still turning up at all stores to order the don't even with debts about the reliability of what they're buying some say it's worth it. >> it's just a minor thing it's probably easier to fix. >> up until this phone they could put an apple on a bracket i would've bought it. but they have done a great job with this thing is the reason you have a phone is to call people and i'm dropping so many calls almost half my calls seriously so i talk to them about returning it. >> apple makes a fantastic products they stumbled here and i hope they make good on the stumbled and stop denying ther

this is the one spot you can't touch when you hold the iphone 4.o proud of the design he called a brilliant engineering that actually uses the stainless steel band as part of the antenna system. the salt and terra short is why fight the spot where the meat is right where and goes. when deerskin touches bare metal you become the antenna and you do not connect well. holding it in the death we made cellular if strength disappear. and so did consumer reports. apples and engineering was so brilliant it will not recommend iphone for. apple holding a press conference they could announce a recall but analysts say would cost the company won acclaim $5 billion so recall is not likely. they could stick to their guns saying is the phone a different way or by case that was a may be. they might highlight the software updates. until now they say it's been showing more bars and you actually have making the reception problems in worse than it does analysts say that is likely. some speculate free bumper cases they cost $30 in the store but only about a dollar to mak

complaints stack up over iphone 4.ry mcsweeney has a preview and not so hot is the antenna system apparently. >> this is a huge deal. ceo steve jobs is the guy that will be doing the talking today. he'll be talking about the phone. the problem if you hold it a certain way, reis not so good. a lot is riding on today's announcement. if you have your hand where there is a gap in the stainless steel casing, if you interfere with that gap you reduce the phone's signal strength dramatically. problem is so bad consumer reports couldn't give it a apples. some people say it needs a recall, but many experts say don't recall the iphone 4. >> what i don't expect is a recall. it would do more harm, it would make the problem worse and not better, what they need is to make the problem better. >> a solution to the problem is a bumper case, which eliminates the problem entirely. some are saying give a discount on it. a senator says in an open letter to apple, whatever it is you do about the problem, do it for free. if its bumper proble

hours a way friday apple's latest iphone. the word you definitely won't hear from the silicon valley giant. >>> one of the biggest commutes. we investigate what caltrain is doing about the new safety concerns on the bay bridge. >>> good friday morning, everybody. thanks for joining us. i'm brent cannon. >> i'm laura garcia-cannon. a sneak peek from meteorologist this morning with a hot forecast. >> new subliminal message. a little different this morning. the sea breeze is running a little bit stronger into fairfield. i don't think it's going to stop us from getting another hot day inland. you can see the numbers again climbing into the mid to upper 90s. also morgan hill in los galos looking toasty today. the weekend will also start off fairly hot inland, then we cool off as the sea breeze picks up sunday into monday. back to you. >> thank you. >>> meantime, checking with in mike. several things besides construction, even got a car fire this morning. >> reports of a car fire and i'm watching the report of a brush fire, too. op

but bill whitaker reports the reception today wasn't all that good. >> iphone 4. >> reporter: the iphone 4 was the most anticipated apple product in years, sleek glossy. >> this is part of some brilliant engineering. >> reporter: early adapters lined up for hours to get their hands on one and almost immediately started complaining. >> it's worthless. it's worthless. >> reporter: jonathan benroach called apple to tell them... >> the phone doesn't work. >> reporter: it frequently drops calls, he complains. >> hello? >> he had to call his mother back. >> you hear me? >> i hear you. >> reporter: after testing the iphone 4, "consumer reports" found the problem is with the antenna. with this uniquely designed built-in antenna wrapping around the edge of the phone, it's easy to block reception just by holding it. what mocking consumers call the death grip. >> knowing that there's a problem like of this severity, we couldn't really recommend it. >> reporter: today, apple's steve jobs struck back. he said apple was aware of the problem but called it much ado about nothing. of the three million ph

now iphone pressure is on to fix the iphone. >> this is the gap in the outer antenna that is causing such an uproar. a growing group of consumers claim it's faulty and calls are being dropped. apple issued a press conference on friday to address the issue. we caught up with steve wozniak. he is aware of the problem he hasn't experienced dropped calls >> i don't want to cover it up because i don't have to. it's not a bad looking bumper at all. >> that may be the solution that apple offers tomorrow, flee iphone bumpers to protect the antenna band but some believe the problem should have been addressed before revealing the phone publicly. antenna experts voiced concerns to steve jobs that the design could lead to dropped calls it could cost apple up to billion dollars but they don't think they'll go that route. >> it may be unlikely right now with product recall. where they are going tomorrow, i just don't know. >> is about one thing we know that sales records have been broken in the first three days, 1.7 million devices were sold. right now there is a and in and three week back order i

because of that problem, consumer reports said it could not recommend the iphone 4.steve jobs said other smart phones have the same issue. >> this is life in the smart phone world. phones aren't perfect. >> reporter: jobs says the fix is to use rubber bumpers that fit on the outside of the phones preventing users from touching those antenna strip. users who are still dissatisfied with their phones can return them for full refunds. jobs was most irritated, it seemed by a bloomberg news report that he ignored warnings from apple's engineers about the potential problems before the iphone 4 was released. >> that's a total crock. we've challenged them to produce anything beyond rumor to substantiate that. >> reporter: bloomberg defended its story. despite the publicity, the phone has been a huge hit. more than 3 million sold since its introduction three weeks ago. >> i think they're a great phone. >> i don't think it's worth the buy right now. >> reporter: apple will offer the rubber case free to all customers who bought or who buy the iphone 4 through september 30th. >>>

apple's iphone has transported the entire industry. you could help me out -- >> you could tell miata if you are on wi-fi by just getting off. [laughter] >> while crowds flocked to the iphone, they discovered one little floor. it was not so clever at making calls. some users have found that, if they get their phones like this, the reception starts to melt away. apple's response was to not hold the phone that way or use it 25-pound piece of plastic to do with it. that has not satisfied everybody. customers recalled the days that they would have to go on the waiting list to buy one. >> the reception goes, this one is fading and reception. it should not be like that. my daughter has an iphone. it has not affected me. >> your help you with it? >> no, i am happy with it. >> steve jobs made a surprising admission. the phone is not perfect. it struck more calls than the previous version. -- the iphone is not perfect. it dropped more calls than the previous version. >> we are not perfect. we know that. you know that. and phones are not perfect

what they do -- they basically provide pier amplifiers for the ipod and the iphone. nobody is saying this technology is sexy, but it is very, very important for apple. the company put out good reports, and i feel quite positive on this stuff. i would urge investors to use a little caution and wait for a little bit of a pullback. >> tom: you spoke about some results you've seen from sky works, and sirius logic has had had phenomenal rise, and one in the last week or so has announced very positive results? >> yeah, there is a lot of attention focused on sirius. the stock has been on it's own this year. not just in terms of apple, but when i was looking at the most recent results, they're doing a lot of work with other providers as well. they're getting into areas like green technology, and this is something i think is common with a lot of the stocks we talk about thiin this feature. as soon as you get involved with apple, you get involved in other areas. i think it is still quite the compelling story moving forward. >> tom: the final one is omni vision. it is a long ti

>>> in the news this saturday morning, iphone owners flock to apple stores to take advantage of a fix offered by ceo steve jobs. more on a berkeley grad high shot to death. >> good morning. plenty of low clouds and fog this morning, that means a later burnoff is what is in store. >> the controversial i-phone is finally getting help and owners are heading to apple stores to get a free solution problem. >> you know, we're not perfect. >> that is as close as steve jobs got to apologized for the problems with the iphone 4. he answered questions about what is wrong with the phone's wrap around external antenna and to offer a solution. >> we want to give everybody a free case, every iphone user is going to get a free case. >> john alston reports about the crowds of people heading to the stores to get those cases. >> it didn't take long for customers to get free bumper cases to take care of reception problems. at the apple store, christian bought one for his iphone and he will be reimbursed for his 29s he spent. >> again, i haven't had the problem with the new iphone, i am just doing it beca

now iphone pressure is on to fix the iphone. >> this is the gap in the outer antenna that is causinguch an uproar. a growing group of consumers claim it's faulty and calls are being dropped. apple issued a press conferce on friday to address the issue. we caught up with steve wozniak. he is aware of the problem he hasn't experience dropped calls >> i don't want to cover it up because i don't have to. it's not a bad looking bumper at all. >> that may be the solution that apple offers tomorw, flee iphone bumpers to protect the antenna band but some belie the problem should have been addressed before revealing the phone publicly. antenna experts voiced concerns to steve jobs that the design could lead to dropped calls it could cost apple up to billion ey don't think they'll go that route. >> it may be unlikely right now with product recall. where they are going tomorrow, i just don't know. >> is about one thing we know that sales records have bee broken in the first three days, 1.7 million devices were sold. right now there is a and in and three week back order in the u.s. steve told me th

make a deposit from anywhere, anytime-- with your iphone. to mister and misses walker. why would they send my parents a check? chase what matters. ♪ >> hundreds of bay area music fans are gathered at this hour for memorial concert honoring oakland native walter hopkins and just getting underway right now at the theater. the grammy award winner died last month. he was a minister that found the church in oakland and ktvu will have a complete review on the concert on the news. make sure to bring a jacket because it's chilly out there, bill. >> it is. it's cooler today and cooler tomorrow because the fog is making a push inland, and with that fog comes the cooler daytime highs. we'll go outside and the temperatures around the greens are representing 60s and not a lot of 70s and most of us are up 60s or low 70s and the fog is all along the coast, and tonight it's going to go all the way inland and make it out into the delta. more fog and a cooler day in the forecast. >>> here is out it breaks out. by 3:00 tomorrow, it burns back just as it did today. so you get the feel for

this avid iphone users had his eyes dilated. >> i'm constantly reading.feels like i'm going blind. >> reporter: not really. but remember to blink. >> blink more, take breaks. >> reporter: if only there was an app for that. >>> comic book soup heroes use unusual weapons in the face of adversity. it seems some comic fans use them when they get into fights as well. police at san diego's comic convention arrested a man who allegedly assaulted another man with a pen. the two men got into an argument over sitting too close to each other waiting for a film preview. the suspect lashed out with his pen and cut the victim's eyelid. >>> a landmark victory for gays and lesbians serving in the church is set for tomorrow. seven bay area pastors are added to the clergy roster after being barred from serving in the evangelical lutheran church. they will be added at st. mark's church. last year the organization lifted a policy requiring celibacy. churches can hire gay clergy in committed relationships. >>> people who are looking to cool off can't go to almaden lake becaus

make a deposit from anywhere, anytime-- with your iphone. to mister and misses walker.

so apple responds to charges on the new iphone 4, which sold three million units, jobs said all smart phones have this problem and says the majority of apple customers never complained if you try you can keep the calls from dropping. >> jobs cited data showing iphone 4s do drop more calls but less than one call her 100 blaming the fact old yerl models have insulating bumper case autos a lot of people have told us bumper solves the sig cal strength problem. consumer reports we've heard it from a lot of people. why don't you just give everybody a case? >> if only jobs influence reached apple stores today nchl aloe alto customers paid $29 cash for a case, send proof of purchase later. >> because it's not official yet. >> but it's official. steve jobs said it. >> i told the same thing to the apple guys. and, i need this weekend. >> there is a negative turned positive. >> part of what is going on in 22 days is not just data gathering but or chess straighting a response. >> a response to a crisis jobs says came naturally. >> i see some of the people jumping on us now. it's like i'm not sure

that the iphone does.this does cause them to have an opportunity to sale better but on the other hand, iphone is still the undisputed leader by a wide margin and consumer reports which doesn't recommend this phone still rates it highly. >> when this happens at 10:00 are you ebbing expecting them to be apoll jetting or coming back saying don't worry about it. what's the tone going to be. >> if they try to take on consumer reports they have a problem because a lot of people just have a very fond and fuzzy and warm feeling for consumer reports. that's one thing they have to be careful. you have to go back to the first iphone and let's put it in perspective. these have on been out since the middle of 2007. this is the fourth in three years. in the first they sold them for a very high price and not long after they enter deuced them they dropped the price and angered existing customers. so they provided a $100 credit. they know how to be humble. the question is how seriously they take this. the stock market is.

i i didn't have a problem with the new iphone. i am just doing it because i got the e-mail saying it would be reimbursed. >> one person who has a problem with the way it played out is apple's ceo, steve jobs. he took to the stage in up coulder tino trying to downplay the bad press. >> we think there is a problem , but we think it is affecting a small percentage of users. and we think some of the problem is inherent in most every smartphone. >> jobs began his presentation with a you tube video that partially blames the media for the publicity. >> ♪ the media loves a failure ♪ and a string of successors >> behind the video is jonathon mann who created the song in his berkeley bed m roo. he posted it thursday afternoon and got a call from apple asking to use it. >> when i screamed with delight i said, absolutely. >> a satisfied iphone 4 customer who said he was not paid by apple, mann considers his video a satire of the situation. >> what it boils down to is if you don't want one, don't buy one. if you have one and you don't like it,

it's apple. >> reporter: do you think you will buy another iphone in the future? >> i don't know. >> the iphone is an amazing product except for the phone part of it. >> reporter: now, if you don't want to wait until next week to get your free bumper, you can go into the store and buy one our self. that costs about 30 bucks and apple will reimburse you later. at the press conference this morning, steve job said that if anyone is still unhappy with the iphone 4, they can return it for a full refund and break their at&t contract if they are still not satisfied with the product. >> and we post add link to apple's information on how to get a free bumper case. just look for the web link section on ktvu.com. >>> a bay area website editor has agreed to pro right prosecutors with information about the disaexperience of en iphone 4 prototype. an apple engineer lost a phone at a bar in redwood city in march. a man who found the phone and sold it to the tech website gi.izmoto which posted the pictures and specifications. am demanded an investigation. >>> on wall street, it w

. >> officials are expected to address about the iphone 4. the phones are flying off the shelves but the complaints are piling up about the reception problems. jade has more. >> reporter: good morning. no one knows what we are going to hear at this press conference but we know it is unreasonable. we are live in cupertino this morning. apple is not a company which calls for media gatherings but no one has to speck for a reason. the iphone 4 and its antenna issues, despite huge sales and being ranked the top smart phone just this week consumer reports refused to recommend the iphone 4 to consumers. consumer reports did tell potential smart phone customers a bumper which wraps around the entire ipho 4 eliminates most of that antenna problem, so today will apple offer free bumpers to customers who have already purchased a phone? will apple apologize for what many were saying was a known problem and one apple ceo steve jobs ignored or both? and now an expert is reportedly coming forward saying he warned jobs phone users who experience dropped call

today, the tech giant confronts the complaints over its newest iphone. >>> and good morning, everyone. i'm rob nelson. >> and i'm meg oliver, in for vinita nair. we start this morning with something we haven't shown you in months. >> this is the feed from the bottom of the gulf of mexico. >> the new cap is being closely monitored. and no one is declaring victory yet. emily schmidt joins us from washington with the latest. good morning, emily. >> reporter: rob and meg, good morning. this is the best news of the ongoing oil spill story. but all of the key players are warning, there's no guarantee yet that this cap is going to be topped for good. this morning, there is no oil gushing into the gulf of mexico. and this picture of nothing means everything for now. >> the oil stopped. like they said, if we can get it to where we can go back to our way of life, that will be the most awesome thing. >> reporter: it is a temporary stop. but the biggest success in containing the oil spill in 88 days. yesterday, bp shut down three valves, one after the other. then, at 2:15 p.m., the company tweete

. >>> apple's iphone 4 is facing another glitch.he cupertino says it is having problems manufacturing the white version of the iphone 4. now it won't be available until later this year. the issue is not affecting black iphone 4s. >>> it was a long wait down, but close to 100 volunteers agreed to go over the edge to give the california special olympics a big boost. the volunteers repelled 400 feet down the side of the grand hyatt all to raise money for the special olympics. the organization provides free sports training and competition for children and adults with developmental disabilities. a lot of athletes were there to cheer on the repellers. >> it's an easy thing to say about that inspiration. but my gosh, they were telling me, don't be afraid, you're doing it for us. and that's the best thing about it. >> that's john sasaki our own reporter here. he's a board member for the special olympics and he took his turn repelling down that building. that's a long way up. >> what a great cause too. >>> warm and it could get warmer in the

it's apple. >> reporter: do you think you will buy another iphone in the future? >> i don't know. >> the iphone is an amazing product except for the phone part of it. >> reporter: now, if you don't want to wait until next week to get your free bumper, you can go into the store and buy one our self. that costs about 30 bucks and apple will reimburse you later. at the press conference this morning, steve job said that if anyone is still unhappy with the iphone 4, they can return it for a full refund and break their at&t contract if they are still not satisfied with the product. >> and we post add link to apple's information on how to get a free bumper case. just look for the web link section on ktvu.com. >>> a bay area website editor has agreed to pro right prosecutors with information about the disaexperience of en iphone 4 prototype. an apple engineer lost a phone at a bar in redwood city in march. a man who found the phone and sold it to the tech website gi.izmoto which posted the pictures and specifications. am demanded an investigation. >>> on wall street, it w

he was in germany on the iphone 4.s he believes there is a design flaw. >> i believe there is an engineering antenna issue. in other words it's not designed in the most strongest, most robust way. >> the issue got hotter after consumer reports magazine refused to give the iphone a recommendation. so far solutions to the problem are to hold the phone so you're not touching the left side antenna or buy a bumper. >> if you're not touching that the problem go as way. so yes. a bumper or a piece of duct tape would fix the problem. >> apple says it will address concerns tomorrow in a news conference and there is some hoping for a price break on on the $30 bumper its worth it to maybe hand out free bumper autos apple is remaining secret. it's worth noting that consumer reports does give the iphone 4 highest ranking of any smart phone on the market. in palo alto abc 7 nuts. >> google announced it earned $2 billion but missed expectations. earning $5.71 a share and analysts wanted to see seven cents per share more. shares up fo

make a deposit from anywhere, anytime-- with your iphone. to mister and misses walker. why would they send my parents a check? chase what matters. ♪ >>> they say they feel vindicated. tonight, people who carry weapons legally say they have won when it comes to a police officer and the controversial comments he made about the open carry movement. lloyd lacuesta is live tonight with our report. >> reporter: the police detective of palo alto released this comment tonight. that the officer participated in misbehavior when he commented on open carry. if one of them makes a further movement, two weeks off. >> the fact that an officer would be joking about something like that, putting a person at risk by putting him at gunpoint and going so far as to say, get a bullet in them to enjoy two weeks of paid vacation, that's going a little too far. >> reporter: s h hahab protested -- shahab protested tonight because the group feels that the city is taking too long. >> those comments have been found to be sustained and it did violate department policy. >> reporter: the officer may ge

a free bumper case for every iphone 4. if you already bought one of these cases, you can get your money back. they cost $29 and apple is coming out with a software update to fix how the bars on the screen report reception. now, jobs showed where the problem was coming from on the iphone 4 explaining how people putting their bare hands over the black strip on the side in some cases leads to signal droppage. the so-called death grip, the case should fix that. he said this is a problem with many brands of smart phones and white he admits there have been some difficulties, jobs downplayed the issue saying only half a percent of iphone 4 owners have even called the company to report problems with their reception. >> but we want to make it -- make all of our users happy. now, if you don't know that about apple, you don't know apple. we love-making our users happy. that's what drives to us make these products in the first place. >> reporter: and we talked to some apple users here at the store in palo alto for their reaction on st

a remedy from apple for its iphone iphone flaws. what some say is a temporary fix. ,,,,,,,,,,,,,, paid to speak last month... at cal state stanislaus. speculation about her fee was a source of criticism in the months before her appearance. and until now, the university foundation remained tight- lipped about the contract. the former alaska governor was the headline speaker at the school's 50-th anniversary gala. the event raised more than 207- thousand dollars, making it the most successful fundraiser the school has ever held. we're not perfect. that s what apple c-e-o steve jobs has to sa with the >>> we're not perfect. that's what apple's ceo jones has to say about problems with the iphone iv. a debut that didn't go quite as plans and complaints of dropped calls, they've faced pr problems. it's what he said that's got everyone talking. it was a special guest appearance that had many singing. >>reporter: he opened with a you tube song and went on to blame the media for the hoopla. >> if you read all the articles out there, you woul

they are expected to address the trouble with the new iphone 4.nts have been piling up about reception problems. jade hernandez -- [ inaudible ] >> -- with that story. good morning, jade. >> reporter: good morning. this has been a long week for apple. a bloomberg report has a senior engineer reportedly claiming he told apple ceo steve jobs about this antenna issue before the iphone 4 release and consumer reports is not recommending the iphone 4 to its consumers. and so this is where we are today. apple has called a press conference, unusual to say the least. we are live at apple headquarters, and in hours they are going to hold that conference at 10:00. they have come under fire from customers, experts and even been sued since the iphone 4 was released. it has had antenna issues. for those of you unfamiliar with the phone the antenna wraps all the way around it and if the left hand corner is covered signal strength drops dramatically. experts are telling us the bumper wrap around the entire phone and eliminates most of the problem. so today will a

every iphone user is going to get a free case. one for ever iphone 4.you boug one, we'll give you a full refund per bumper. >> the goal is to make everybody happy. free bumper case for everyone. they can't make enough bumpers but go on line on monday and pick one off the apple website and if you have a phone you have it for free. you if after tha you are still not happy with the phone, return it. you have people from around the country, a quick check on apple stock says it's down .4% -- is that right? .35%, okay a minuscule amount. he is expected to hit and on until apologizing to investors, he says he is sorry about that. we have wayne freedman possibly asking questions. that for you tonight at 5:00 and 6:00. terry mcsweeney, "abc 7 ws." >>> now computer giant hewlett-packard plans to close its campus in cupertino. they will be transferred to palo alto headquarters over the next two years. the campus in coup teen has been home to a personal comput division and hardware and softwa units. the announcement is a big blow to the city says the mayor. chief a