>> without this, the entire service area west of the irvington tunnel would be lost. commissioner torres: i have had feedback. "we do not understand what projects you are discussing." i think it is always in order to give a very simple explanation so that the average person understands what we are working with and begins to understand the tremendous savings to get this adjudicated and ameliorated. >> i appreciate the sentiment. president vietor: it may be helpful that when we get the 10% variance request in april to break it into short sound bites on the specific projects. maybe thinking like that. >> desk. -- yes. president vietor: thank you. >> again, the idea of fostering a very cooperative environment was also a key. this team has been one of the teams that has been proactively partnering in practices. you know, i think working with the contractor, eric g., they have to be commended for how proactively they tackle the issue from the beginning. there are remaining steps there are remaining steps, although we dealt with the issue in the field. the issue is what caus