. >> name iselaine. thank you for listening. -- is elaine. basically the same thing that paco said, bus drivers are not stopping. another thing is taxis. we go shopping in the city. they come and roll down the window, no dogs, and then they take off. one time we waited two hours to get home. taxis will drive by. we cannot be good enough to get the car number. that is a big problem for me and not calling the stops. i have not been shopping here for a long time because of that, the taxis. i think many to be educated, and paco did try to educate them. i do not know if it worked or not, but every driver that pulled up to us would not pick us up. supervisor mar: thank you so much. next speaker. >> good morning. thank you for hearing this matter today as well as for the civil grand jury for their report, and the ongoing work of the mayor's office. the council felt, due to the circumstances for disabled people in the city of san francisco, we had a little bit different response than they do. predominantly, we agree with their findings and response t