helping northeast ohio residents achieve the health and fitness goals and director of operations jack tinker is here to share it with us. thank you for being here. >> thank you for having me. >> and -- ho to -- how to stay healthy and stay in shape. and what makes you unique? >> we're an on-site personal training program that makes it convenient and comfortable for each of our clients by allowing them to pick the most effective living room, conference rooms and corporate fitness facilities and metro parks, the neighborhood metro park. >> yeah. >> yeah. >> yeah. >> and helps them get results. come to that. tell me about the clients that you have? >> we work with a variety of different clients. we worked with people never worked out before and many women that stay at home, we work out with them in the living rooms and business ceos, business executives. the time crunch and we work with people that are doing rehab for the pulmonary rehab, acl surgeries and stuff and professional athletes to get a competitive edge. >> and a variety of clients you work with. >> yeah. your client? >> to lose weigh

jack did the right thing. fighting is uncivilized. yeah. if women ran the world there would be none of these stupid wars. yeah. all the countries say, uh... mr. roper... yeah... tinker bell? no, i'm jack. my name is jack. jack. i'm sorry... jack. oh, stanley, listen... i was just telling all the girls here that if they need protection they know where to come. oh, yeah. look, stanley i finally got your dentist on the phone and he says he can take you right now. no, he says it's very simple. one quick yank...! ( screaming ) oh, now don't you... if you're good he'll probably give you a lollipop. three beers, jim. no, wait. make mine a whisky. he is so crazy coming here. what's he trying to prove? i know what he's up to. if that big creep hits him and puts him in the hospital he won't be around to help us redecorate. has, uh... kong been in here tonight? no. i don't think he'll be around tonight. oh, good. i mean, good for him, i mean. let's just drink up and get out of here really quick just in case, okay? chrissy, a man's got to do what a man's got to do. john wayne rides again. ( gasping ) you know, janet and i will respect you a lot more if you don't fight him. it w

>> jack is running it like a private company. i think he is a tinkerer i don't think reversing the timeline will bring in users. it could anger existing users. what they need to do is make this thing easy to use and come up with tabs and let me store -- sort the people i follow. and outeasy fix to make of the 4000 people who work there, apparently no one has ever thought that up. there are some i think these guys can do to attract new users and they are doing none of them. yes, they need to take her but they need to advertise the fact they are making changes that should repot -- should respond to. scarlet: also talent because they have been bleeding top executives. the confidence that there can attract the right programmers to make those changes? >> it is concerning. i think there is a cult of personality problem. be two to care what steve jobs was to apple. assumed that a charismatic ceo can motivate the rank-and-file to innovate. i think it has to be deeper than that and jack asked to build a culture where everybody is innovating in contributing. the m