but sometimes you need to break down and go with a pro joining me now is jackie gifford from travel &, with tips on when you should use a travel agent. good to see you. >> good to see you too >> i think a lot of people think that travel agents are going the way of the dinosaurs, but that's not the case >> no, it's not the case when certain online sites rose up, those are the one-stop shop places to go to book a trip. but sometimes it's really helpful to go to a person. this is when you're perhaps planning a complicated itinerary, a pricey trip it's really helpful to go to a person >> or if you're doing a group? >> and there's multiple reservations involved. you don't have the time to necessarily coordinate all this on your own and it's helpful to go to a person >> so that's when you should use an agent >> right >> i have used an agent. my son has food allergies. if i want to go to europe, i need to know which countries are the easiest to navigate. >> of course we have a whole network of a-list travel advisers and they specialize in certain parts of the world, be it adventure travel, c