investigative reporter jackson van derbeken explains what happened next. >> reporter: it was here, rubyee anderson went missing in mid-may. at 75, she had dementia and was hearing voices, but the sign-out sheet shows anderson was allowed to leave this city-run behavioral health facility unescorted. ten days later she was found dead of apparent kidney failure in a nearby hospital stairwell. >> julie lee anderson should still be alive. >> reporter: hagan derson is the family's attorney. he filed a claim against san francisco, the first step toward suing for wrongful death. we showed harris the findings of the community care licensing division investigation. licensee has been advised failure to complete the agreed upon actions could lead to administrator decertification or license revocation. >> if they don't clean up their act, they're at risk of losing that license. >> reporter: harris says the key finding was that five months after her doctor recommended that she be transferred to a skilled nursing facility for dementia, she was still here. >> that's damning indictment of the care that

. >> reporter: jaxon van derbeken, nbc bay area news. >> jackson joining us now live from san francisco. and, jackson, i hear turn saying one thing, pg&e saying another. opinions seem to be all over the place. are consumers the one who are u paying these billions of dollars? >> it looks like that's possible. distinctly possible. because already the legislator had said that pg&e can come and ask for money if it can show that it can't pass a stress test. now, obviously they've gone directly to bankruptcy here, so that stress test is implied here. and it's theoretical if not actual that pg&e could get more money to pay its walled fire liabilities at this point. >> all right, jaxon van derbeken, thank you very much. jackson and our entire investigative unit has been reporting extensively on pg&e the past six years. utility's recent problems began with the san bruno explosion. since then we've uncovered pooj knee's failure to produce critical safety records. we told you about the questionable relationship with regulators at the cpuc. we confronted the president about accepting a safety award