. >> reporter: jaclyn moore met derek at the police academy. she was a hair stylist who had >> someone called police just after 10:00 this morning to report they had come across a gruesome scene. >> reporter: by the time veronica and james saw the reports annie had been missing for nearly 20 hours. the information that it's an asian woman in her 20s, i think, was the initial report. that would seem to rule out annie, certainly. >> initially, we were thinking, no, that's not possible. there's no way. >> reporter: but then, a detail sergeant carpenter shared with salt lake city's nbc affiliate ksl tv. >> there was a shoe found at the crime scene, and there was one on the body. >> reporter: a red shoe. the same kind james had bought annie for valentine's day just weeks earlier. veronica and james tried to stay calm. >> we called the police. and we said, hey, our daughter's missing. i think logically i was going, they're just going to rule it out. i just need them to rule it out. >> reporter: but they couldn't rule it out. >> after i called the pol