>> hi, commissioner jacova. sorry i'm late. thank you to the chair. is this item 4? >> yes. item 4b. >> okay. so thank you. sorry that i'm late, folks. happy to be here. this is actually connected, i think, to what commissioner alexander was talking about. something i'm trying to understand procedurally, how to (a) follow up on items that we bring to the commission, and (b) get things agendaized. i think it is imperative, in talking about 2021, where we truly try to begin chipping away at some of these issues that are impacting some of the smaller business owners, some of the homeowners, etc. how can we best go about that to ensure if we need items on the agenda, they show up next month, or, for example, if we need like what was brought up now, that we get a formal request back. and how do we follow up on that? and what makes sense for all? >> thank you. i think it is duly noted, what you're saying there. items like item "b" is the forum to request that. and then the other way is if you have, for example -- i know commissioner alexander took had a letter to introduce to the