it started with a young kid in the 50s where he called the jahnke wrong number. >> actually, he calledight number. the newport printed the wrong number. it was a department store newspaper, or department stores that had a call-in santa line. they printed it wrong. colonel harry of the continental air defense command was on duty. he answered the phone, and a young boy asked him how santa was. and it took him just a second, but then he realized what was going on. he actually assembled a team to answer all the calls from the local area, and the tradition just grew from there. so for 65 years, we've been doing this. normally we'd have a team of about 1500 volunteers manning a call center. a little bit different with covid this year. we still have the number to call, which is 1-877-hi-norad. but we we we we track as well. >> oh, my gosh. has it been difficult? you talk about the pandemic and the adjustments you've had to make. how has that been? what's it been like through this year? >> well, it's been tough for all of us. and i will tell you that your service members, men and women have do