. >> mark luschini our market monitor guest he's with jaime montgomery scott. quick program note long time monitor gary model passed away recently. he was the chief investment however at franklin templeton we will mishis marke mis-- miss hit monitors. >> susie: next week on "n.b.r.," it's the start of earnings season. alcoa c.e.o. klaus kleinfeld joins us on monday. he'll talk about how the giant aluminum maker did in the 2nd quarter and the outlook for the rest of the year. >> susie: when it comes to customer service, sometimes you have to give customers more than what they ask for. this week lou's been thinking about dandelions. here's author and educator lou heckler. >> my son is not a little boy any more. he just turned 40. i was smiling the other day when i thought about a special moment when he was about the age his older daughter now is. he came into the house and handed my wife a bunch of dandelions he had picked in the back yard. "these are so sweet," she beamed as he looked on with pride, "but they look kind of smashed." "i know," he responded immedia