>> reporter: around the same time jake waily in wall dofl, maryland got tickets from d.c. he contested the first one through the city's online adjudication process. >> a couple weeks later, i get another ticket. >> reporter: even though he said he rarely visits the district. this is a white van. >> yes. >> reporter: it's not brown. >> it's a white van. >> reporter: which makes him wonder why the tickets he got bl belong to a ups truck. >> never drove a ups truck. >> reporter: they called the news 4 i-team fed up with fighting the system. >> i'm most frustrated with the d.c. department of motor vehicles. >> there are errors made during the ticket-writing process. >> reporter: the director says she understands their frustration, but she points out the whole adjudication process exists because ticket writers make mistakes. >> it's your responsibility to provide evidence. >> reporter: even if it's not your fault, you can't ignore the ticket. you have to prove its not your vehicle by providing dmv your registration. >> how many of them are cases like mine? >> reporter: the dmv