. >> reporter: jakim says it has been a lot easier to enroll people for the health care insurance than last month. >> a couple of weeks ago you couldn't do anything. >> reporter: last week he was able to help people apply and shop all in one sitting. >> people came in, and in half an hour, they found insurance. >> reporter: not so today. although the obama administration says it more than doubled the capacity of the insurance marketplace to handle 50,000 users at a time, after five weeks of trouble shooting. by late are morning, more than 375,000 people had gone into the site, landing in a virtual waiting room that holds their place in an on-line queue. but if the front end remains slow, the insurers say the big problem is the back end of the marketplace, the actual planned enrollment system continues to generate faulty information. >> the health care plans are receiving enrollment files that have problems, including missing or inaccurate information. and in some cases, they are not receiving the health care files at all. >> reporter: in many cases, they have to enroll them by hand. >>