the victim was jamal rumlin. the victim was a father of two. >>> hours of frustration for people trying to get help from the irs. for the past two days, they have been lining up at the crack of dawn for a chance to get in the office. we send 8 on your side rob carter to check out the problem. rod is joining us in tampa. i saw the lines, rod, unbelievable. what is going on? >> reporter: the lines were so long and people had to wait that someone brought a couple of chairs and right up at the front door and when they got close to the door they would have a place to sit for a while. i realize that all of those people that were in this line all had the same issue. most of them, nearly all were victims of identity theft. >> it's true. >> for hours and hours today stood and stood a little bit longer. the faces of the eager people waiting to see the tax man. >> this is not your first time being here? >> no. >> jessica is on her second go round trying to get help. >> i had identity theft in 2014 and i'm trying to get my i