let me introduce senior housing inspectors patrick cars and jamie mckenzie, tomy mecca, councilor from the housing rights committee and in addition to that mr. joel panzer, president of the professional property management association. these individuals along with elaine wolf from the rent board, the executive director, dr. johnson ojo, the environmental house section of the department of public health, yvonne marrin from the city attorney code enforcement division and tom harvey. let's talk about tenants. obviously the first thing that we always ask when we get a call from an occupant of a building is have you talked with the property owner about those conditions? have you made them aware of what the situation is? and we always encourage you to do that, to communicate with the property owner, and also when a property owner undertakes it make those repairs to provide -- once you are provided with adequate notice under state law to make sure that you make the area accessible within a unit that you occupy so that those repairs can be done in a timely way. and if you find that that respon