andrea canning: when reporter jamie satterfield of the knoxville news sentinel heard about a body beingaight to the scene. are police talking to you? are they telling you anything about what's inside? no. the major crimes folks came later, as did the crime scene folks. andrea canning: what investigators found was a ransacked apartment, suggesting a burglary that was interrupted and had turned violent. in fact, there had been a series of burglaries in the area in recent days. for jamie satterfield, there were things to speculate about in those early moments, but nothing concrete to report. other than just hunches and all that, we just didn't have anything to go on. did you have an open mind, as to the scenarios of what might have happened, who could have done this? i didn't focus in on any one person. i just wanted to know who did it, and why. yeah, i never had a specific person in mind that could have done it. i didn't have a clue. andrea canning: there weren't many clues. but there were so many questions. and in this case, there would be no easy answers. narrator: coming up-- norman cl